I am supposed to do an annual data use checkup. This time I was requested to do Business Verification. But I am not a Business. I am a website owner, I am stuck. Help!

Our app/website was suddenly restricted after 15 years in good standing. We have ~300k user accounts that have used facebook login and are now unable to access their accounts on our site. We verified our business by sending irs forms and bank statements. The appeal process automatically rejects our appeals with no specifics on how we can fix the problem. Any help would be appreciated.

I initiated the business verification process but did not complete it. It is in the "Pending submission" status now. It was a couple of days ago.
I am trying to resume or restart the process, but it fails every time after I select the verification method—no matter what method I use—call, email, SMS, or domain. The flow simply returns to the original screen. Previously, I was able to download, for example, the HTML files for domain verification.
Is there any way I can reset the process, restart it or resume it? Anyone knows a solution, or at least an approach to this problem?
It is either a bug, or I am missing something.

My app is disabled. I can't appeal it. When I click "read more or appeal," - I see that none of my apps are restricted, and then the error "Meta for Developers is not available in this location." appears.

Hi all!
My App review is not approved and want to get more info from the live agent through the Messenger button on Review page(Facebook App Review Support). It says - You can also type "agent" anytime to connect with a human. But when I send "agent" or event something else that the Bot is supposed to understand, it replies I'm sorry, I don't understand that request.
How can I reach a live agent regarding my App Review Result ? Do you have email or something else?