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App ID: 256859710996832 App mode: Live Granted permission: instagram_manage_comments
We've stopped receiving webhooks for comments created by business in the post, where business is mentioned.
We only receive webhooks with mentions and messages.
Why does the container still have the IN_PROGRESS status? { "status_code": "IN_PROGRESS", "id": "18297307213087390" } I published the video at 13:05 +03:00GMT
Media video upload is not processed correctly. It continues to remain in "in progress" status for a long time.
We have identified reel plays discrepancies with few posts. Especially posts that are boosted. Meta Count is - 163k API count is 45k Unable to understand how we can get the additional missing plays. Metric used is ig_reels_aggregated_all_plays_count
Hello,
today two of our customers reached out because of a drop in number of views for reels published via our tool.
Does anyone encounter this as well or already experienced this issue in the past?
Any hint would be very welcome.
Best
Martin