I'm having an issue with adding new products to my Facebook catalog that is integrated with the WhatsApp Business API. I have an existing catalog with products that are successfully being sent through the WhatsApp API. However, when I try to add new products, either manually or through a data feed, I receive the error message "None of the products provided could be sent. Please check your catalog."
i recently add commerce API to my app and it inactive but i can't remove it to check if this what cause the error.
Despite these efforts, the new products still cannot be sent through the WhatsApp API, while the existing/old products in the catalog work fine.
I've tried the following steps:
Manually adding new products to the catalog through Facebook Business Manager.
Creating a new product data feed and uploading it to the catalog.
Adding new products to both an existing catalog and creating a new catalog.
Waiting for 24 hours after adding the new products for the catalog to update.
Has anyone else encountered this issue or have any suggestions on troubleshooting steps I can take? I'm unsure if this is an issue with the product data, the catalog settings, or something else entirely.