I am writing to report a critical issue I have been experiencing with the WhatsApp Business Cloud API. When sending template messages that include parameters, I have consistently observed a delay of approximately 1 minute or more before the messages are delivered to the recipients. This delay is causing significant inconvenience and negatively impacting the user experience for my application.
Upon researching this issue, I have found several open tickets and community articles discussing similar problems, some of which have remained unresolved for over a year. This suggests that the issue is not isolated and is affecting a considerable number of developers relying on the WhatsApp Business Cloud API.
As a developer utilizing your API, I kindly request your urgent attention and assistance in resolving this delay in sending template messages with parameters. The timely delivery of messages is crucial for maintaining a seamless user experience and ensuring the effectiveness of my application.
I would greatly appreciate if you could prioritize the investigation and resolution of this issue. Please provide an update on the expected timeline for a fix and any potential workarounds or best practices that can help mitigate the impact of this delay in the meantime.
Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution to this long-standing issue.
Ali

I am sending a template message. When I send it without a variable, the message goes quickly. However, when I send a message with a variable {{1}}, it takes about 1 minute to be delivered. Today is April 14, 2024

I can't create or edit a template in whatsapp Manager on Facebook Business. The message in the image appears when I try to submit.

Hi community, i was directed by whatsapp team suppor to here. I face this issues https://www.loom.com/share/b854803a6efc456e839cdd46b67705f8
Any guidance on the fixes?

I've gone through the whole flow of whatsapp business api with embedded signup. I'm facing two issues.

1. I've gone through the embed signup step and getting the right responses, access tokens, etc. The issue I am having is that after subscribing to a webhook, any messages sent to the registered phone number is not triggering the whatsapp webhook I've built on my server. I do see the log for the verification being checked to make sure it is available but not getting any message events.

2. Randomly after experiencing the above issue, the registered phone number stopped working and now when trying with new numbers, it the whatsapp business app keeps saying try again in one hour. how do i fix this?

Thanks for any help in advance!