I am currently facing an issue with the Meta Cloud API and WhatsApp Business API and I'm seeking some guidance.

Issue Description:

I have a WhatsApp chatbot for customers, and to facilitate testing and development, I've set up three different environments (stages). Each stage has its own test number and is associated with a separate app using the Meta Cloud API and WhatsApp Business API. Every app is connected to its unique webhook and is subscribed to the 'messages' field.

However, I am encountering an unexpected behavior where every webhook is receiving events from all other numbers, not just its corresponding number.

Setup Details:

For each app, I have the following configuration in the meta developer web app:

Quickstart Configuration: To get alerted when you receive a message or when a message's status has changed, a Webhooks endpoint is set up for each app.

Callback URL: Each app has a different callback URL, something like https://.....com/webhook.

Verify token: Different for each app

What actually happens:

Despite having distinct endpoints and configurations for each app, messages intended for one stage are being received by the webhooks of the other stages as well.

Object received from Meta Cloud API when I send "hi" to the test number – gets delivered to all three webhooks:

{     "object": "whatsapp_business_account",     "entry": [         {             "id": "id_1",             "changes": [                 {                     "value": {                         "messaging_product": "whatsapp",                         "metadata": {                             "display_phone_number": "test_stage_phone_no",                             "phone_number_id": "test_stage_phone_no_id"                         },                         "contacts": [                             {                                 "profile": {                                     "name": "Leon"                                 },                                 "wa_id": "my_phone_number"                             }                         ],                         "messages": [                             {                                 "from": "my_phone_number",                                 "id": "wamid.HBgNNDk...",                                 "timestamp": "1704481181",                                 "text": {                                     "body": "hi"                                 },                                 "type": "text"                             }                         ]                     },                     "field": "messages"                 }             ]         }     ] } 

Object received from Meta Cloud API when I send "hi" to the production number – gets delivered to all three webhooks:

{     "object": "whatsapp_business_account",     "entry": [         {             "id": "id_2",             "changes": [                 {                     "value": {                         "messaging_product": "whatsapp",                         "metadata": {                             "display_phone_number": "prod_stage_phone_no",                             "phone_number_id": "prod_stage_phone_no_id"                         },                         "contacts": [                             {                                 "profile": {                                     "name": "Leon"                                 },                                 "wa_id": "my_phone_number"                             }                         ],                         "messages": [                             {                                 "from": "my_phone_number",                                 "id": "wamid.HBgNN...",                                 "timestamp": "1704482444",                                 "text": {                                     "body": "hi"                                 },                                 "type": "text"                             }                         ]                     },                     "field": "messages"                 }             ]         }     ] } 

As a temporary workaround, in my webhook, I am checking the WhatsApp Business ID from which the message originates and filtering out messages that don't match the Business ID associated with that stage. However, I believe there should be a way to ensure each webhook only receives messages for its specific app.

Questions:

Has anyone else experienced this issue with the Meta Cloud API and WhatsApp Business API?

Is there a configuration step I might be missing that would ensure each webhook only receives messages intended for its associated app? Are there any best practices or additional settings I should consider to isolate the webhook events to their respective apps?

No matter what URL I submit, i get the same error, I have refreshed 50 times, tried different browser, different IP, nothing works. Facebook debugger shows my privacy url is returning HTTP200. Seen heaps of other community posts about this and all showing as Resolved, but for me it still doesn't work! ill doesn't work!

"I encountered an error when attempting to submit our Privacy Policy URL. The error message reads: 'An error occurred. Please refresh the page, then update and resubmit the form'
this is the url:
https://www.zaito.co/termsAndConditions?type=data

How to rectify?

Hi all,
We're developing the customer feedback feature by using built-in Customer Satisfaction template with Free form input. After we tested on the IOS/Android messenger application it works as expected, but on the web browser(Edge & Chrome) the free form input is not displayed as in the attached screenshot. If there is a way to make it display on the web browser, I'd really appreciate it.