Posts under category Meta & Facebook

My company portfolio has 2 WABAs, both have at least 2k conversarions per month (rated as high quality) and we need to add another one due to business purposes, but the ticket that you create to ask for an increase just says "Hi,
Thank you for reaching out regarding your phone number limits for your business account.
We must inform you that your account is not eligible for a manual increase at this limit. You may gradually increase your phone number limit through continued use of the platform. For more details on how these limits work, feel free to check out our documentation here - (https://developers.facebook.com/docs/whatsapp/cloud-api/phone-numbers/#registered-number-limits)." and there is no real reason why, and just creating another business portfolio for us it doesnt seem the right way to do it.

Hello Everyone, I am getting one error again and again when I create the long-life access token using the short-live access token
I am using GET API https://graph.instagram.com/access_token?grant_type=ig_exchange_token&access_token={TOKEN}&client_secret={INSTAGRAM_APP_SECRET}
But getting the below error every time {'error': {'message': 'Unsupported request - method type: get', 'type': 'IGApiException', 'code': 100, 'fbtrace_id': 'Awaqcn7Y2wsavS-DOz6lJu1'}}
Please help me out with this.

Hi Everyone,
I am encountering an issue while uploading a video to Instagram. Below is the error response I received: { "error": { "message": "Fatal", "type": "OAuthException", "code": -1, "error_subcode": 2207053, "is_transient": false, "error_user_title": "Media upload failed", "error_user_msg": "An unknown upload error occurred.", "fbtrace_id": "ADPTc7D6hJE622uNvFTSc-i" } }
Details: The error occurred while uploading a video via the Instagram API. The error message indicates: "Media upload failed. An unknown upload error occurred."
Questions for the Community: Has anyone faced this error (Error Code: -1, Subcode: 2207053) before? If yes, what steps did you take to resolve it? Could it be related to video format, size, or API rate limits?
Additional Context: Video Details: (e.g., file size 717.88 MB , format mp4, resolution and other information also verified with API Doc, all are under limit, etc.) Access Token Details: Token has necessary permissions and is valid (confirmed via debugger).
Any guidance or insights would be highly appreciated.