Hi Facebook Support,
We have an Active App with "instagram_manage_messages", "instagram_basic" permissions, we are providing custom inbox solutions on the behalf of our clients.
Since last week, our access token are receiving "App not active".
Could you please advice if this is our Application's issue? From the error we are not sure what to do exactly to rectify this issue.
Our Active Application App ID: 211928969883126
Appreciate your help.
Regards

Error msg for WhatsApp API: This message was not delivered to maintain health ecosystem engagement.

here is my test code.
// List of questions (triggers) const questions = [ "hi", "hello", "hey", "hlw", "Hii!", 'hlo', "hii", "helo", "is anyone available to chat?", "i'm interested. can you tell me more?", "can i learn more about your business?" ];
// List of possible answers (responses) const answers = [ "[timeGreeting] [username]! How can I assist you today?", "[timeGreeting] [username]! Glad to meet you. How may I help?", "[timeGreeting] [username]! Welcome! Let me know how I can assist you.", "[timeGreeting] [username]! How can I make your day better?", "[timeGreeting] [username]! It's a pleasure to assist you.", "Hello [username]! How can I assist you today?", "Hi [username]! Glad to meet you. How may I help?", "Hey [username]! Welcome! Let me know how I can assist you.", "Greetings [username]! How can I make your day better?", "Welcome, [username]! It's a pleasure to assist you.", "Hi [username]! I'm here to help. What do you need assistance with?", "Hello [username]! Let me know what you're looking for, and I'll do my best to help.", "Hi there, [username]! Please let me know how I can assist you.", "Welcome [username]! Let me know if there's anything specific you need help with.", "Hey [username]! How can I help you make the most of your day?", "Hi [username]! Feel free to ask me anything. I'm here to help.", "Hello [username]! It's great to connect with you. What can I do for you?", "Hi [username]! Let me know what you're interested in, and I'll guide you.", "Hello [username]! I'm here to assist you with any questions you have.", "Welcome [username]! How can I be of service today?" ];
function getTimeBasedGreetingFromTimestamp(timestamp) { const messageDate = new Date(timestamp); const hour = messageDate.getHours();
if (hour >= 5 && hour < 12) { return "Good Morning"; } else if (hour >= 12 && hour < 17) { return "Good Afternoon"; } else if (hour >= 17 && hour < 21) { return "Good Evening"; } else { return "LateNight"; } }
function getRandomAnswer(username, timeGreeting) { const randomAnswer = answers[Math.floor(Math.random() * answers.length)];
// If the response has [timeGreeting] placeholder, replace it if (randomAnswer.includes("[timeGreeting]")) { return randomAnswer .replace("[timeGreeting]", timeGreeting || "Hello") .replace("[username]", username || "there"); }
// If no [timeGreeting] placeholder, just replace username return randomAnswer.replace("[username]", username || "there"); }
function handleQuestion(message, username, timeGreeting) { const normalizedMessage = message.toLowerCase(); if (questions.includes(normalizedMessage)) { return getRandomAnswer(username, timeGreeting); } return "I'm sorry, I didn't understand that. Could you please rephrase?"; } async function delay(ms) { return new Promise(resolve => setTimeout(resolve, ms)); }
// Handle Instagram message const processedMessageIds = new Set();
async function handleInstagramMessage(messagingItem) { try { if (messagingItem.message && messagingItem.message.text) { // Ignore echo messages // if (messagingItem.message.is_echo) { // console.log("Skipping echo message."); // return; // }
const messageId = messagingItem.message.mid;
const message = messagingItem.message.text.trim();
const senderId = messagingItem.sender.id;
const recipientId = messagingItem.recipient.id;
const timestamp = messagingItem.timestamp;

const pageTokens = getPageTokens();
const currentPage = pageTokens.find(page => page.instagram_page_id === senderId);

if (ownPageSenderIds[senderId]) {
const senderDetails = ownPageSenderIds[senderId];

// Respond to "send" by sending an image
if (message === "scanner") {
console.log('Message is "SEND" - Sending image');
await sendInstagramImage(recipientId, senderDetails.imageUrl, currentPage.access_token);
console.log('Sent image to recipient:', recipientId);
return;
}

// Respond to "email" by sending email details
if (message === "email") {
console.log('Message is "EMAIL" - Sending email details');
const responseText = `${senderDetails.email}`;
await sendInstagramMessage(recipientId, responseText, currentPage.access_token);
console.log('Sent email details to recipient:', recipientId);
return;
}
} else {
console.log(`Sender ID: ${senderId} not found in ownPageSenderIds.`);
}

// const pageTokens = getPageTokens();
const currentPageRESPONSE = pageTokens.find(page => page.instagram_page_id === recipientId);

if (!currentPageRESPONSE) {
console.error(`No access token found for Instagram page ID: ${senderId}`);
return;
}

if (processedMessageIds.has(messageId)) {
console.log(`Skipping already processed message ID: ${messageId}`);
return;
}

processedMessageIds.add(messageId);

// Get time-based greeting
const timeGreeting = getTimeBasedGreetingFromTimestamp(timestamp);

// Fetch username
// const username = await getUsername(senderId, currentPageRESPONSE.access_token);

// Handle the question with both username and timeGreeting
const responseText = handleQuestion(message, timeGreeting);
await delay(5000);
if (responseText !== "I'm sorry, I didn't understand that. Could you please rephrase?") {
await sendInstagramMessage(senderId, responseText, currentPageRESPONSE.access_token);
} else {
console.log("Message did not match any question triggers.");
}
}
} catch (error) { console.error("Error in handleInstagramMessage:", error); } }
// Modified sendInstagramMessage for better logging async function sendInstagramMessage(recipientId, message, pageAccessToken) { try { console.log(Sending message "${message}" to ${recipientId}); const response = await axios.post(https://graph.facebook.com/v20.0/me/messages, { recipient: { id: recipientId }, message: { text: message }, messaging_type: "RESPONSE" }, { headers: { Authorization: Bearer ${pageAccessToken} } }); console.log('Message sent successfully:', response.data); } catch (error) { console.error('Error sending message:', error.response ? error.response.data : error.message); } }

Test WhatsApp Business Account WhatsApp account ID: 441025352437089 Disabled • 14 Dec 2024 We have disabled Blue Bells Model School and its WhatsApp Business accounts due to activity that does not comply with WhatsApp’s Business Terms of Service: breach of Terms of Acceptable Use.
Because its business is disabled, this account: Duration: Permanent Can't receive messages Can't respond to messages from customers Can't start conversations with customers Can't have phone numbers added to it
Could you please help me to active my account

Hi Support,
1) I cannot log in to my Mobile app using Facebook login. App ID : 551108744425196
2) Error message: App not active: This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated.