Posts under category Meta & Facebook

Hello,
We've received a number of support requests from users who say they receive the following error from Instagram when attempting to connect their Instagram account to our software via OAuth:
"Your Instagram account is ineligible for using Instagram Business Messaging API"
I'm guessing this is because we request the instagram_business_manage_messages scope during the OAuth flow. We have been approved for that permission already. That scope should work with both Instagram Creator and Business accounts. The users who have reached out to us about this have indicated that they do not have any known restrictions on their account.
What is the scenario where an account is not eligible for using Instagram Business Messaging API? How can we resolve this for users without removing the instagram_business_manage_messages, which we need in order to support our Instagram Inbox feature?
We are using Instagram with Instagram Login API, and our app ID is 218213040638701.
Thanks, Grant

My app sends booking reminders using the WhatsApp Cloud API. Everything works as expected with the test number. I added the company number and verified it with the SMS code. In the WhatsApp Manager, the status of the number is "waiting," and it says that I need to associate the certificate with the number. I have the certificate and tried to follow the documentation linked near the certificate. However, it leads me to the on-premises documentation, which is not relevant for the Cloud API. Can you please help me figure out what I am missing?

The Cloud API has nothing on certificate association.

Through this facebook developers article and this supporting article I understand that there are certain limitations on sending marketing templates. Everytime a user replies in an open marketing conversation (i.e. If a user responds to a marketing template) we are allowed to send one more marketing template.

In my case, I am sending user a template lets say template_A, when he interacts with that template he should get a text message and another template, template_B. Which, according to the articles, is possible. But the user is only getting the text message and not template_B, with console stating that

131049 This message was not delivered to maintain healthy ecosystem engagement.

Also, this is not happening with all the numbers. Some of them can use the app properly. Am I reading something wrong here? Are there any kind of other limitations that can be causing this issue?