I have a Facebook Messenger integration in a custom product. How it works is basically, you can add a Facebook Page and set up webhooks to receive messages from that page. Messages from that FB page are then received in the product and an agent can then reply to those customer messages through the product.

The issue is that whenever I try to resolve a user's PSID to their first and last names (to be able to know from whom I am receiving messages), I get an error from the API:

Unsupported get request. Object with ID '8475274972503852' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

Here is a full breakdown of what I do:

  1. Receive a webhook message from FB:
{"object":"page","entry":[{"time":1727708065167,"id":"12345","messaging":[{"sender":{"id":"8475274972503852"},"recipient":{"id":"12345"},"timestamp":1727708064292,"message":{"mid":"m_wGCmVNoTvuOt9oyov DB-ZDZSu-pLQbCbu9WRwE8k8PVoJNmbIudFCILhMVlP96czmjqIQgexg-2kBpputocASA","text":"Test message"}}]}]}

The x-hub tokens match. The recipient page id matches (12345). So I grab the PSID received from the webhook from the sender field: 8475274972503852. Now I make the following API call with the TOKEN generated for the FB page that received the message from Messenger (12345):

  1. Request the user's first and last name from the Graph API:

curl -i 'https://graph.facebook.com/v19.0/8475274972503852?access_token=TOKEN&fields=first_name,last_name'

HTTP/2 400 vary:Origin vary:Accept-Encoding x-business-use-case-usage:{"12345":[{"type":"messenger","call_count":1,"total_cputime":1,"total_time":1,"estimated_time_to_regain_access":0}]} content-type:application/json; charset=UTF-8 www-authenticate:OAuth "Facebook Platform" "invalid_request" "Unsupported get request. Object with ID '8475274972503852' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api" access-control-allow-origin:* facebook-api-version:v19.0 strict-transport-security:max-age=15552000; preload pragma:no-cache cache-control:no-store expires:Sat, 01 Jan 2000 00:00:00 GMT x-fb-request-id:A3xBDeow31HMiuwDR5-9iMy x-fb-trace-id:HUaCDkY000U x-fb-rev:1016912314 x-fb-debug:+8jy+3sKN3LzIwaK8qKSuI49ivVDO68lLnbb2/NNpQQjYi4nmq8XtTyjB34ft3gJLGzaoGpy/jfeTgRK0+BOow== date:Mon, 30 Sep 2024 14:44:15 GMT proxy-status:http_request_error; e_proxy="AcIQhZwFm5eKuDwlV1w7ILQgT_t86WSKPL_QFBzeQCECvr_QJhfFQfzdWOWnH2HQS9LmJe8E9--8vSYMhbG2"; e_fb_binaryversion="AcICkQloX2DOa3HcYt6bnKKWPwBVmJfg4V7j8yVXdN6kJu680AwyTtkjziS3kIvrWlhwGwxbOT9Xtm5o86YL_AUEA8oomia9szU"; e_fb_httpversion="AcLmdHKrfYk6cKAWq9mXn1pixNgprtuf5ORbyM8osStg3yZdmn2_CingMiF5"; e_fb_responsebytes="AcKDaXfDb_cuZMj7oD8FCgOj0haDD-SLqiqlVNxKFb7Pc00Ik9GZKjrp1Lba"; e_fb_requesttime="AcKcP4-osZ7oRF2An1r4gqMzwzvTEg4IEq4P0V-JuZ9VqLME4rlgrEiFZWjlSLQLJ4Wae-l97Q"; e_fb_requesthandler="AcIu4z10Rrl_yzMsPP6zK9R4HWoSgZ4suq0SUsRizhilboY-fu7y79XSKSa2NHStzZPt4ZmH6aQ"; e_fb_hostheader="AcIC2Leap8MPhgBSEJ5HmExNtL65KaZL7YJzI60uXijlCYLlVfV8fPLTu0Od1jtKC8nu_SVkmGX1dPxM"; e_fb_requestsequencenumber="AcK36-_t_JmjBOjeu4RFHkgsHq1WOTVcIsLS6qHmqw1hJfF9IdhwbVJNn-rWeg"; e_upip="AcIs7ZKaRj5N3fk9zg3GcjKjPSjGEV9vESke7LCHoSAPbeKitccrHZyJuzX7vRGxyunNENtNbubiqLTzyhzlw7H2GI55l4OksWHqzYk"; e_fb_builduser="AcKa6ZMoNFUqKm127Ycmout8Iqt87hDRbsknEcKVsqGvH80ENQZ7Hnk1WTli7wlF9J8"; e_fb_vipport="AcL4NvuRnD2Kz4u7p3MEIlWznP9Swfq-JDKTCgTHA31I_i18Ve7S47DKarVC"; e_clientaddr="AcKW-AXP6dxOzl-vwz5wWndqd_xeFO0fWkjKtXvdSuB3Wc1vK_bkysEPEfFp7kyWBLpi0hwt6Ej0YMExIuKHREl0tz8LK0ojxJC_miWbBgglArLkQw"; e_fb_vipaddr="AcKpljfxfrLWaxIzoFiUaEYxsnqmogn1LLHKT8ezq93PfNx6HvDHVfIL--st5vfMLCGnb9cr3SfaAR6Qz54D5jElyRVXEgp7JA"; e_fb_configversion="AcJPeF65GqqxGcjrtiyxkSdthGOvUofJhj7Np-kbzaYe6O_oq3pCnG3YISDSUSa4WaX2rHPRWwvUxxERtHLKXyOoKHxc4jdEkSU", http_request_error; e_fb_configversion="AcIpMRhNSZdx3XXBxIJ9SnfsdI0NVGvRKFWHzkMZRWa_b0bNE-hFtMu5g60lwA"; e_clientaddr="AcLk7-2QKUdZQRLvD6yJr0tP0BNfwZiGWkYaaJxHtHeR4qd2K2Af2QPJwdkRdieEPEWwwmZerttgg6iiFg"; e_fb_vipport="AcL5njrjDm93KMXudkKEwC4xD9IuDoH2NZSkTHfcmN_BQHOgju9j8TAuqJjv"; e_upip="AcKVx45TKYd9ZcJJ-jbHKuO1aNvGfNLbsIUQJOj5F1OHigss8FJ44mDfwTqJWKc8dFnKH3-vQ7F_eVoXK4VI4QCgrzwk5Wq-EA"; e_fb_requestsequencenumber="AcKiflGyEtpLnTXgbcw2eQGeCiDsZEqgj7sVRQlXaHA6IZMohc6dqF9Dpg"; e_fb_hostheader="AcJ8S1gJrXigdL35er-gf1TvOsD2NQQ5z7xLcjEnddnm8gGc66Tf7ztKrae-M8PbsP6aEKmaCMULG8jR"; e_fb_vipaddr="AcJ3wAUzNzC66oCsJyWudkm0f3vJtvzraitf8xs_n0vCiNyHRViIqqitMtcjeCVb14JXgQ"; e_fb_requesthandler="AcJ9jfdHaGSY3eSp-pfJJMnqvTQ_J3JasOomfeVTm7cQlajObmVf_ulpr3oawY8GUPPYZ1qRcM8"; e_fb_requesttime="AcJgEJbJijw800duBbUAEkkC75zTy5vEcxDNUUWP-rJcmPVpFUgla8D7b_gArQdtzgbof_gCZA"; e_fb_builduser="AcLj7AueUKssgL_Gj1nwTdbDQ7A0CcyBkmuqPkKw8fRF2gAD6dZdNpc8Kmu0aDEpY5o"; e_fb_httpversion="AcIld_vDGti40AV-lnEhEwlxTG8oJRghqZZCmmN4wCh_GQCI-lMh5kewP7yf"; e_fb_binaryversion="AcIjBGb6XPHIcIXkepcTT6fQIpzSeGQ4-lwQ8Usx570gvYxyey3QD7EpVrCRf5Ske2V5VcCbs1aAEzcaEWoj9Zwb5cITG0LnO-M"; e_proxy="AcIoy-GSjrcBQB_9BVbVWojjQEaOyEYBpGyYFMz37Z-5N8DcfcSz40VXMh21d7F0iUnT_Dte94U345BS" x-fb-connection-quality:EXCELLENT; q=0.9, rtt=12, rtx=0, c=10, mss=1380, tbw=3555, tp=-1, tpl=-1, uplat=165, ullat=0 alt-svc:h3=":443"; ma=86400 {"error":{"message":"Unsupported get request. Object with ID '8475274972503852' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"A3xBDeow31HMiuwDR5-9iMy"}}

I am absolutely sure that I have all the permissions needed, since the permission to use public_profile is implicitly granted to every application (https://developers.facebook.com/docs/permissions#public_profile). I use the API correctly, with the right PSID received from the webhook, with the right access token generated for the particular FB page that received the message. I also have the FB app set to live mode. I have the business account verified, also tried to complete the App Review process, yet it did not change a thing.

Every time I try to resolve a PSID of a user that has no affiliation to the FB app / FB page (not an admin or developer), I get the error mentioned above. But I am able to resolve PSIDs of users who are a developer or admin of the FB app without issues.

I have tried numerous ways to circumvent this issue:

  • waiting a certain time before the API call
  • issuing multiple API calls
  • trying to use the APP token instead of page token
  • complete the App Review process
  • tried different API versions

There is no good explanation on what is causing this issue, I don't seem to be hitting limitations (there would be a different error code - 4 - Rate Limit error: Application request limit reached. - https://developers.facebook.com/docs/messenger-platform/error-codes)

Does anyone have a clue on what is going on? Am I doing something wrong? I have followed like 10 different documentation pages and I cannot find any useful information. There is also a ton of conflicting information about how to use the API, which permissions are needed, a lot of it no longer is even applicable as some menus/pages are missing like this one (https://developers.facebook.com/docs/messenger-platform/identity/user-profile):

I would have contacted Facebook directly but there is absolutely no way to go about it, they don't care, they don't want to support their own product:

Maybe I need to generate an App access token (https://developers.facebook.com/docs/facebook-login/guides/access-tokens)? I have no clue:

curl -X GET "https://graph.facebook.com/oauth/access_token   ?client_id={your-app-id}   &client_secret={your-app-secret}   &grant_type=client_credentials"

Up until today, the query below (viz, { "customerId": "8109270380", "keywordSeed": { "keywords": [ "wheel loaders", "small wheel loaders" ] }, "keywordPlanNetwork": "GOOGLE_SEARCH", "language": "languageConstants/1000", "geoTargetConstants": [ "geoTargetConstants/20035" ] } worked flawlessly. Now today, without any code changes, but with a working OAuth2 flow, the code fails.

This invalid_grant thing is confusing. If I really did have an invalid_grant then I would not have reach this point in my code -- the earlier OAuth2 connection would have failed.

Has anyone seen anything like this before?

GoogleAds.DetailedRequestLogs Information: 1 : [2024-10-21 05:46:42Z] - ---------------BEGIN API CALL--------------- Request ------- Method Name: /google.ads.googleads.v18.services.KeywordPlanIdeaService/GenerateKeywordIdeas Host: Headers: {   "x-goog-api-client": "gl-dotnet/4.0.30319 gapic/21.1.0 gax/4.8.0 grpc/2.60.0 gccl/4.0.2 pb/3.25.0",   "developer-token": "REDACTED",   "login-customer-id": "7212153394",   "x-goog-request-params": "customer_id=8109270380" } { "customerId": "8109270380", "keywordSeed": { "keywords": [ "wheel loaders", "small wheel loaders" ] }, "keywordPlanNetwork": "GOOGLE_SEARCH", "language": "languageConstants/1000", "geoTargetConstants": [ "geoTargetConstants/20035" ] } Response -------- Headers: {} Fault: Grpc.Core.RpcException: Status(StatusCode="Unavailable", Detail="Getting metadata from plugin failed with error: Exception occurred in metadata credentials plugin. Google.Apis.Auth.OAuth2.Responses.TokenResponseException: Error:"invalid_grant", Description:"Bad Request", Uri:""    at Google.Apis.Auth.OAuth2.Responses.TokenResponse.<FromHttpResponseAsync>d__51.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Google.Apis.Auth.OAuth2.Requests.RequestExtensions.<PostFormAsync>d__3.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<FetchTokenAsync>d__44.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<FetchTokenAsync>d__44.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<RefreshTokenAsync>d__40.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Google.Apis.Auth.OAuth2.UserCredential.<RefreshTokenAsync>d__32.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at Google.Apis.Auth.OAuth2.TokenRefreshManager.<RefreshTokenAsync>d__12.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Google.Apis.Auth.OAuth2.TokenRefreshManager.<GetAccessTokenForRequestAsync>d__10.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Google.Apis.Auth.OAuth2.UserCredential.<GetAccessTokenWithHeadersForRequestAsync>d__31.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Grpc.Auth.GoogleAuthInterceptors.<>c__DisplayClass3_0.<<FromCredential>b__0>d.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at Grpc.Core.Internal.NativeMetadataCredentialsPlugin.<GetMetadataAsync>d__12.MoveNext()", DebugException="Grpc.Core.Internal.CoreErrorDetailException: {"created":"@1729489599.069000000","description":"Getting metadata from plugin failed with error: Exception occurred in metadata credentials plugin. Google.Apis.Auth.OAuth2.Responses.TokenResponseException: Error:"invalid_grant", Description:"Bad Request", Uri:""\r\n   at Google.Apis.Auth.OAuth2.Responses.TokenResponse.<FromHttpResponseAsync>d__51.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.Requests.RequestExtensions.<PostFormAsync>d__3.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<FetchTokenAsync>d__44.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<FetchTokenAsync>d__44.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<RefreshTokenAsync>d__40.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.UserCredential.<RefreshTokenAsync>d__32.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at Google.Apis.Auth.OAuth2.TokenRefreshManager.<RefreshTokenAsync>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.TokenRefreshManager.<GetAccessTokenForRequestAsync>d__10.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.UserCredential.<GetAccessTokenWithHeadersForRequestAsync>d__31.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Grpc.Auth.GoogleAuthInterceptors.<>c__DisplayClass3_0.<<FromCredential>b__0>d.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Grpc.Core.Internal.NativeMetadataCredentialsPlugin.<GetMetadataAsync>d__12.MoveNext()","file":"..\..\..\src\core\lib\security\credentials\plugin\plugin_credentials.cc","file_line":91,"grpc_status":14}") ---> Grpc.Core.Internal.CoreErrorDetailException: {"created":"@1729489599.069000000","description":"Getting metadata from plugin failed with error: Exception occurred in metadata credentials plugin. Google.Apis.Auth.OAuth2.Responses.TokenResponseException: Error:"invalid_grant", Description:"Bad Request", Uri:""\r\n   at Google.Apis.Auth.OAuth2.Responses.TokenResponse.<FromHttpResponseAsync>d__51.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.Requests.RequestExtensions.<PostFormAsync>d__3.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<FetchTokenAsync>d__44.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<FetchTokenAsync>d__44.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.Flows.AuthorizationCodeFlow.<RefreshTokenAsync>d__40.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.UserCredential.<RefreshTokenAsync>d__32.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at Google.Apis.Auth.OAuth2.TokenRefreshManager.<RefreshTokenAsync>d__12.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.TokenRefreshManager.<GetAccessTokenForRequestAsync>d__10.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Google.Apis.Auth.OAuth2.UserCredential.<GetAccessTokenWithHeadersForRequestAsync>d__31.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Grpc.Auth.GoogleAuthInterceptors.<>c__DisplayClass3_0.<<FromCredential>b__0>d.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at Grpc.Core.Internal.NativeMetadataCredentialsPlugin.<GetMetadataAsync>d__12.MoveNext()","file":"..\..\..\src\core\lib\security\credentials\plugin\plugin_credentials.cc","file_line":91,"grpc_status":14}    --- End of inner exception stack trace --- ----------------END API CALL----------------

I'm currently working on passing the User ID to Google Ads using Google Tag Manager (GTM). I've successfully configured the data layer to pass the User ID, and I can see this working correctly in GTM's preview mode, as shown in the screenshot below:

https://imgur.com/7lEkFcO

However, the User ID does not appear to be pushed into Google Ads. I've followed the steps to configure the Google Ads tag to capture the User ID, but it seems like something is missing or incorrectly set. Here are the steps I've taken so far:

  1. Configured the data layer to include the User ID.
  2. Verified in GTM preview mode that the User ID is being passed correctly.
  3. Set up the Google Ads tag to include the User ID variable. https://imgur.com/FU4kjxb
  4. I have setup google tag to pass user_id into google Analytics: https://imgur.com/uk3lnW4
  5. I have checked in the debug mode in google analyrics to see if i can find the User ID. But i cant.
  6. List item

Despite these steps, the User ID is not showing up in Google Ads.

What could be the possible reasons for this issue?

  1. Could there be an issue in when i am triggering the tags?
  2. Are there any specific debugging steps i can follow?

Feel free to modify the question to better suit your specific situation or any additional details you might want to include.

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