Hi, on 26 Feb suddenly I have stopped receiving any webhook request for instagram stories. I have tested manually from the app dashboard and I can see the request in my logs. I have also checked and my users have the page_manage_metadata permission for the facebook page linked to the instagram account, and the subscribed_apps endpoint correctly returns my app so the user is subscribed. Anyone with this problem?

Hello! Our app is granted access to clients’ pages and ad accounts to do advertising on their behalf via the marketing API. More recently, a user has had a problem with his access to an ad account. We use the {user-id}/adaccounts endpoint to check the user’s access to an ad account (specifically the user_tasks field). For this user, the user tasks are not returned for a specific ad account. The reason this is problematic for us is because from evidence provided by the user, he has been added to the business as a basic access user, to manage the ad account {ad-account-id} as an asset with FULL permission (i.e. MANAGE & including all the partial user tasks as well). This user is an anomaly since he is the only one with such a problem, and there is no clear indication as to why the API says he doesn’t have tasks on the ad account whereas the business manager says otherwise. Thank you for your help!

Users are unable to make a purchase in our app. We are receiving validation failure messages when a player makes a purchase. While checking the transaction details from Facebook we are not getting any data for validation, this causes the validation failure. We have checked the current status using the graph api and not getting any data.