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Good friends, I wanted to ask you if you know what could cause Messenger webhooks to not run when new messages arrive from users who are not developers or testers of the app. The app already has the following high-level permissions:
pages_messaging public_profile pages_manage_metadata pages_show_list
On the webhook I am subscribed to the events:
messages messaging_postbacks
This is the response from the GET subscribed_apps
{
"data": [
{
"link": "https://app.fazpi.ai/login",
"name": "Fazpi Ai",
"id": "3966317973621834",
"subscribed_fields": [
"messages",
"messaging_postbacks",
"messaging_referrals"
]
}
]
}
If the user who writes to the page is a developer or tester of the app, we receive the message through the webhook, but if the user who writes does not have that role, that is, a real Facebook user, the message does not reach us through the webhook.
Additionally, the Data access renewal has already been completed, the business is verified, the app is in active mode and is not in development.
I would appreciate some guidance.

We're are currently struggling to get our access verification gets verified. In doing this verification, we wanted to gain the advance access to use ads_read and read_insight feature so that we could gain the GET access from marketing API so that we could export our ads performance data to our databased on the daily basis.
The dashboard then will be used by our company's stakeholder (our client) so that they could access the centralized dashboard that created by our developers. The data itself will be used for our clients to get insight and decision making for business purposes. I need tips in getting the access verification be verified. Thank you

I’m working on integrating Facebook Webhooks into my website to track real-time updates, but I’m facing an issue where events are not triggering as expected. I’ve set up the endpoint, verified the webhook, and subscribed to the required fields, but still, no data is being sent to my server.
Here’s what I’ve done so far:
Verified the webhook URL using the token.
Subscribed to the feed and messages fields.
Checked server logs – no incoming requests from Facebook.
Has anyone faced a similar issue? Any tips on debugging or common pitfalls I might be missing? For reference, here’s the link to my website where I’m testing the integration: https://telelatino.com.mx/
Looking forward to your insights! Thanks in advance.

it's working before but after yesterday's renewal from facebook side it's stop working on production?