Issue: 500 Error after adding review tester account as Facebook test user
Details: - I added a fake Facebook account (used for app review testing) to my app's test user section - This account was previously used during the app review process - Currently receiving 500 error
Request: - Please help remove this incorrectly added test user account
Additional Information: - App ID:722061616104077 - Test User Facebook ID: 52102263256110 or 52002275866349

We are developing an application for an Instagram DM chatbot.
I have a time when the application temporarily stops due to API rate limitation, I would like to know the definition of the number of active users for a graph API request using an app access token.
The formula in the reference is, Calls within one hour = 200 * Number of Users https://developers.facebook.com/docs/graph-api/overview/rate-limiting#application-level-rate-limiting
The Number of Users here refers to the number of daily active users of the app (excluding duplicates). The number of administrator users who are logged in to the chatbot app with FB login Number of general users who actually exchange response data with DM chatbot or other than the above Which of the above applies to you? I don't know the details of the definition and am having trouble developing it.

We have an Instagram posting batch that runs every 10 minutes.
If it checks content_publishing_limit and it exceeds 50, it passes, and if it is below 50, it is published through media, media_publish.
The batch runs every 10 minutes, but usually 5 to 10 posts are published per day.
Even though content_publishing_limit is 0, the following error occurs.
{'error': {'message': 'Application request limit reached', 'type': 'OAuthException', 'is_transient': False, 'code': 4, 'error_subcode': 2207051, 'error_user_title': '행동이 차단되었습니다', 'error_user_msg': 'Instagram은 커뮤니티를 보호하기 위해 특정 활동을 제한합니다. 이 조치가 실수라고 생각하는 경우 저희에게 알려주세요.', 'fbtrace_id': 'ARKi32ke_ey3B-Uvka4AX_q'}}

Our app was approved but we are still getting error on production for non dev accounts. We receive Unsupported request - method type: get. But only for non-developers accounts, regardless app is in live mode and app review was completed.
is there anything we should do to resolve this issue?

In short
In webhook for comment I got comment_id : 122171791988062460_1145958153811736
When trying to get this comment using / I get error `Missing permission or the object does not exists
On quering //comments I can see this comments with the comment_id: 122171791988062460_1130493695472895. And this comment_id also works with /comment_id endpoint to fetch the comment.
So the comment_id in the webhook payload is incorrect
Detailed information
I got the comment webhook with the following payload
{
"from": {
"id": "8500456493393924",
"name": "Anja Plewig"
},
"item": "comment",
"post": {
"id": "145003002023821_122171791988062460",
"status_type": "added_video",
"is_published": false,
"updated_time": "2025-01-14T19:38:32+0000",
"permalink_url": "https://www.facebook.com/122175857006062460/videos/560523956762600",
"promotion_status": "inactive"
},
"verb": "add",
"message": "Bente Ohlsen vielleicht kannst du mir ja schreiben , wie und ob es bei dir etwas bewirkt hat 😇",
"post_id": "145003002023821_122171791988062460",
"parent_id": "122171791988062460_1271076160608936",
"comment_id": "122171791988062460_1145958153811736",
"created_time": 1736883512
}
- Now if I try to get this comment using / https://graph.facebook.com/v21.0/122171791988062460_1271076160608936?access_token=
I get the following error
{
"error": {
"message": "Unsupported get request. Object with ID '122171791988062460_1145958153811736' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33,
"fbtrace_id": "AsVxfg91u7DaOL-fBcOUjnG"
}
}
But if I query //comments I see this comment but with different comment_id
{
"data": [
{
"created_time": "2025-01-14T15:39:34+0000",
"from": {
"name": "Anja Plewig",
"id": "8500456493393924"
},
"message": "Bente Ohlsen ist bei mir auch so ... 😕",
"id": "122171791988062460_1130493695472895"
}
],
"paging": {
"cursors": {
"before": "QVFIUlQ3VExYcV8wYVBtajc2ZAVpVM0JGekltLXBPYk5YM0JrUWUxVTZAtSlZAka08yV1FRZAUozaDRHYjJpQ2U4TmJZAaXhQRFpMMGNuSThaRlhvdEQxSXRPenR3",
"after": "QVFIUjJuRkR0TGo1ekxYSUR6X2tkYTZA4UGRIVkszWS1HcFFqU240WEF2Nmd3U2hXMzZAlTmk4eDQtQjBlMXpCdGN4eFR0dnk5R0ZAKT2tHTTNwLTBsTzdxOVpR"
}
}
}