If anyone has worked with Twilio's WhatsApp Business API you may be able to help.

Can you please confirm this: we purchased a UK number from Twilio but we are based and operate in Kuwait. So we will be using the UK number to send WhatsApp messages to users' in Kuwait. Is that fine? Additionally, as we were waiting for Twilio to approve our number we received the attached image and not sure what it means.

We've contacted Twilio support but they're taking a while to respond. Image:

• Note: we've been approved and Twilio is linked to our Facebook manager. So on the FB side we're good to go, but just waiting for Twilio to approve our sender number so we can use the WhatsApp API.

So I am working on creating a native app for Whatsapp business users so that they can use this app to effectively chat with their contacts on Whatsapp. This mean that if another user messages a business user on Whatsapp then the business user is able to view the same message on a different app and respond to them from that app only.

Does Whatsapp API or any 3rd party like Twilio allow that to happen?

I tried using Twilio but it doesn't really work the way as mentioned above

As per Whatsapp policies and Twilio docs, the business initiated conversations require the pre-approved message templates. The Whatsapp API provides a programmatic way to maintain and approve such templates.

Is there an appropriate API endpoint on the Twilio side for the programmatic Whatsapp's templates management? I haven't found anything except the manual template submission using the Twilio console.

In the official Whatsapp Business API documentation, there's a 'context' field that indicates when a user is replying to a message.

How do get this field from the Twilio API?

I'm looking into the Twilio Whatsapp API docs, and cannot find anywhere if it is possible to receive a message sent from a website webchat on a Whatsapp Business Account?

I would like to develop the following: a user is on my website, and has a quesiton. He/she then opens the chatbox and types their question (non-whatsapp). This message is then sent to the Whatsapp Business Account of the Client and they can talk back and forth with the user.

I hope I have been clear enough, please let me know if I need to supply more information.