Hello.
I was checking our MBE tab within developer apps section of our dashboard and can no longer see the Meta Business Extension App. In addition, new requests to install MBE (order food button) by our clients fail and gives us the error "Sorry, something went wrong."
We have the majority of our client base using this feature and has been operational without problems for the past 2 years. We also have no developer alerts or have any issues on the "appeal" page where it shows revoked app features.
Does anyone have any input or can guide me on getting this feature back?
Thank you, Karim

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3 comments.

  1. Karim

    Update: Issue still present. Support asked me to submit a form here: https://go.facebookinc.com/2018-FB4D-platform-review-form.html
    have been waiting 11 days for a response though.

    Reply
  2. Karim

    Update:
    Working connection method: - business.facebook.com > business apps > search for app name > connect
    Not working connection methods: - connecting from Instagram app > action buttons > order food button > error - connecting from partner surface > our dashboard > connect using "https://graph.facebook.com/v13.0/fbe_business/fbe_installs?fbe_external_business_id=XYZ&access_token=XYZ" > error

    Reply
  3. 清水涼太

    We are experiencing the same issue.

    Reply

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