Urgent Intervention Required: Data Use Checkup Failure and Inaccessible Support Jeopardizing Business Operations
Dear Meta Support Team,
I am writing to urgently address a critical issue with the Data Use Checkup for my app, which integrates Facebook login. Despite numerous attempts and reaching out through your community forums, there has been no assistance or response from your team. My application is now restricted, preventing user logins and significantly disrupting my business.
The process has been consistently buggy, displaying an error message "Something went wrong. We're working on getting it fixed as soon as we can" every time I attempt to initiate the checkup. This is unacceptable, especially given the tight deadline imposed, which has now passed, further compounding the issue.
Immediate attention and resolution are imperative. The lack of support and the malfunctioning system are not only frustrating but also damaging to my business. I require direct intervention to resolve these checkup issues and restore functionality as soon as possible.
Please treat this matter with the urgency it demands.
Regards,
the same problem. I was requested by Meta Developer Operations Team to change game sub-category because of violation of the "Developer Policy 1.5 - Inaccurate app description or category" The problem is, if i change the sub-category and click save changes, this is not saved and the sub-category is still old one. It looks like the feature is disabled or buggy. I tried to rais a bug, but this is no more available for this.
Totaly agree with you, it is unacceptable! No possibility to report a bugg and support just playing ping pong with us. That is the last answer Hi, Thank you for your response. Sorry for the inconvenience caused. If you cannot find solutions to the related bugs and wish to submit additional bug reports, you will need to become a Meta Business Partner. For more information on becoming a Meta Business Partner, please refer to the link below: https://www.facebook.com/business/marketing-partners/become-a-partner Please do feel free to reach out to us if you might have any doubts or queries regarding the same. Thank you for your patience, Meta Developer Operations Team.:
I guess they want to ban all game providers that aren't in a meta group. Don't be surprised anymore that they are losing customers in this matter
I think we have to come together and prepare a class action lawsuit