Unable to connect to a verified business
I am really struggling and unable to get any form of support from Facebook. We are being asked to connect our developer page to a verified business.
I have verified my business eventually, as for some reason my usual FB account was restricted (no idea why, no right of appeal, no way to log into that account on the developer page now and no way of asking for help).
I set up another FB user and have eventually managed to verify the business but when I try to connect my developer page to the business the next button is greyed out. I believe I have the correct permissions.
Image attached of where I am stuck.
Any ideas would be greatly appreciated.
Same here, except it throws an error when I select the verified business I'm trying to connect the app two. I've tried two different methods. Both failed. No solutions found so far. Ridiculous.
Same here.
This is very frustrating. Let us know please if you get the issue resolved.
Fixed it! Others have reported that removing or unlinking the app from the business account fixed it for them. The problem was in our case that we couldn't even remove (unlink?) the app from the business account due to it's restricted state. It would just say that as a error message when we tried. But after we found a way to contact facebook here (I'm pretty sure that link is what we used) https://www.facebook.com/help/contact/1838825039720902. Since it is not intended for this use case, we did get a very dishartening response saying "your issue has already been resolved", BUT it seems like they did do something and we were able to remove the app and relink the business from the "required actions" dev page. Resolved!
Fixed it! Others have reported that removing or unlinking the app from the business account fixed it for them. The problem was in our case that we couldn't even remove (unlink?) the app from the business account due to it's restricted state. It would just say that as a error message when we tried. But after we found a way to contact facebook here (I'm pretty sure that link is what we used) https://www.facebook.com/help/contact/1838825039720902. Since it is not intended for this use case, we did get a very dishartening response saying "your issue has already been resolved", BUT it seems like they did do something and we were able to remove the app and relink the business from the "required actions" dev page. Resolved!