Is there something wrong with graph api retrieval of leads?
We're using leadgen_id with URL https://graph.facebook.com/v20.0/{lead-id}/ and it's been working fine for our pages all along, but suddenly today we can't retrieve lead information even when we have access. This happens to all leads it seems. The last issue we had with FB leads are webhooks not being triggered. Now this seems to be a more serious one as we can't even use an alternative automation to get the lead info automatically as they're not being pulled from the API.
Same issue here. Getting the following error. Tried connecting with multiple accounts who have all permissions.
Unsupported get request. Object with ID 'XXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (100, GraphMethodException)
We are facing a similar issue since 8:30 am IST. Not able to retrieve lead metadata with the user access token. It was working fine earlier. There is no change in ads or user/page permissions.
"message": "Unsupported get request. Object with ID 'XXXXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33,
Same issues! Does anyone has the ability to report this to Meta or raise this issue with them? It doesn't look like they have acknowledged the problem yet, although it has been going on for sveral hours already...
Same issue, hope somebody can get them to look at it ASAP as it's really a big issue.
Same here. It's working sporadically with some pages, but most are failing
same Issue, i've got same error from Zappier , even when i've tried to download them is not showing on CSV file however i can find the lead on lead center directly !!
For those struggling to source leads. Try the leads centre for the Facebook page in which the Leads Ads are being ran. I was able to find the leads not being sourced through the API that way and do some manual labour for a while. Not ideal but hopefully helps some people :)
Same Issue
same issue here, please fix it
I would also post in here https://developers.facebook.com/support/bugs/1040406450895922/ hopefully meta will take notice there?
same issue here
Does anyone have any news about this problem with leads forms? i can't check the leads generated from 6 am, i open a case at 9 am and they said that it was the first time that they heard about this problem. i really need a resolution :_(
I have turned off advert spend here, its the only thing that will move this along faster
I'm turning off $50k in ad buys too — this is ridiculous.
Same issue in Make
Hello everyone,
We are once again experiencing issues with the leadgen API. This is the third time just this semester, and Meta takes WEEKS to resolve a critical problem. We urgently request the highest priority on this matter.
If you need any assistance or testing, the entire community is available to help.
I was able to download todays leads from "Lead Center" but it only included name, email and phone and not the custom fields I have in my form but that is better than not being able to get them at all.
Same here
@Meta Please get this back up!!! It's killing our entire Agency.
How is it possible that this error is still here ??? It's blocking literally everyone.
Any updates?
Fixed? Leads start to be processed here.
Again?
Is anyone having this problem today?
Same problem from make
Same problem again here too
Same issue here for all the forms
Same for me too.
Issue started around 1pm UK time
Same problem here using Faceboolk Leads+Zapier to send lead info.
We are getting this error since 12 hours ago:
Found 1 new Lead in Facebook Lead Ads. Error message: Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1253197622506316' does not exist, cannot be loaded due to missing permissions, or does not support this operation.
Hello, we have the same problem with the service https://graph.facebook.com/me?fields=id,first_name,last_name,email,picture,name&access_token, the service does not return me the leads with the information.
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same problem here .. all forms... and no Plan B. impossible to download manually.. csv is empty :(
Same issue here
Hello, there has been no official communication from Meta, the problem is still occurring, we managed to review the xls/csv exportable and the data downloaded from potential clients is not seen, the error is that it shows is
Unsupported get request. Object with ID 'XXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (100, GraphMethodException)
I have the same issue but also when using other apps like WhatsApp API cloud connection and temporary token generation. I've been seeing this behavior since last Friday.
Same issue here, still not fixed.
Same issue here!
I’m experiencing the same issue, and the situation has become unsustainable. Together with my team, we’ve had to manually load the data, making cuts every hour to try and stay on top of things. This process is not only tedious but also comes with a high cost in terms of resources and time. The effort we’re putting into this repetitive task could be better spent addressing other priorities and tasks for the day, which is negatively affecting our productivity. Additionally, the uncertainty around when this issue will be resolved is causing us great frustration and making it difficult to plan our daily activities. I would appreciate a prompt solution or, at the very least, more clarity regarding the resolution timeline.
We're experiencing the same issue at https://leadsync.me
We are having the same problem, tested with graph api and it seems that the leads are not storing there.
GUYS FIXED! just try again download from instant form or trigger your zap again
Yes its done now
LeadSavvy Pro is working to download your leads. Sync to a Google Sheet in LeadSavvy, then you can use Zapier to pickup from there if you need.
Is the API fully fixed for everyone now?
It’s fixed now
The problem persists on some accounts!
The problem is still not fixed. Now get a 1,OAuthException error
The problem is still not fixed. Now get a 1,OAuthException error
Same problem again today 24/10/24
The team is currently investigating the issue. https://developers.facebook.com/support/bugs/577468071472476/
this should be fixed now. https://developers.facebook.com/support/bugs/577468071472476/
Yes, hi i am from india and actively use facebook lead form for lead generation program - and since yesterday 3 PM IST - not able to see any lead count getting reported in the account nor leads getting generated. This seems to be the same problem which occured few days back as well ! Jus waiting for meta team to check and ghelp us fix this bug ASAP
Same issue in Make.com.
Same issue in Make.com.
Same issue in Make.com.
Same issue in Make.com.
Same issue in Make.com.
Same issue in Make.com.
Same issue in Make.com.
same problem
Same issue in Italy, at 04:30 AM Europe/Rome. We are waiting for a solution. LeadGen_Id seems not to be okay or not found either in the apigraph and the webhook.
same issue here today
Same issue here, even their download system hasn't been working since today. Therefore, there is no way to retrieve leads from 12/09
We have the same issue in Germany. We get leads via webhook and I cant retrieve the data. Also my make.com back automation does not fetch leads. I am having the issue randomly, could not find a pattern of which lead IDs I can get via https://graph.facebook.com/v19.0/{{Lead ID}} and which not.
Hi guys. Same here, even I can't download my leads from meta platform using manual method. This is a critical issue.
Hi guys. Same here, even I can't download my leads from meta platform using manual method. This is a critical issue.
Hi guys. Same here, even I can't download my leads from meta platform using manual method. This is a critical issue.
Hi guys. Same here, even I can't download my leads from meta platform using manual method. This is a critical issue.
https://developers.facebook.com/support/bugs/1040406450895922/
This is a catastrophic issue, where in the world is Facebook on this? The last time there was an issue with the webhooks, the leads were at least downloadable, in bulk, and could be imported into our CRM. Even if a lead is in leads center, I cannot provide Facebook access to each of our employees. I really hope Facebook is planning on distributing credits as this is dramatically impacting our business.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
We're facing a similar issue. We have a significant ad budget running for clients nationwide, but the leads are not coming through. We attempted to download the leads in a CSV from the page, and while the ads indicate there are leads, they are missing from the CSV as well. We're receiving pings from Facebook with an object ID for the leads, but the actual objects aren't there. A lot of ad spend is currently going to waste because of this.
Meta still has listed as no issues with the Lead API. Is this soemthing they are working on?
Unbelievable that Meta haven't updated the status page to show there's an issue here
same here, but i have a way to retrieve the info,,, if someone needs it.
Same Issue here, had to pause $90.000 Spend because of this
Same Issue here, had to pause $90.000 Spend because of this
Same issue here
"message": "Unsupported get request. Object with ID 'XXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33
Same issue here
"message": "Unsupported get request. Object with ID 'XXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33
Same issue here on zappier + make
Same issue here. In our case we can fetch leads prior to today (sep 12 2024) but not the new ones. We also receive this error:
We are using Graph Api v16
{
"error": {
"message": "Unsupported get request. Object with ID 'XXXXXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33,
"fbtrace_id": "XXXXXXXXXXXXX"
}
}
Hi all, I am also one of many experiencing the same issue of not being able to retrieve leads through Zapier or manually through Ads Manager.
I just wanted to post a work around for those looking to find their leads manually which I found... Hopefully it can be of some assistance to people.
If you go to the FB page you are running the ads from and go to "Leads Center", the leads should still be populating in there. Obviously not ideal but at least you may be able to see these manually and populate your relevant databases while Facebook sorts the issue.
Hopefully it's soon.
Cheers Mark
Hi all, I am also one of many experiencing the same issue of not being able to retrieve leads through Zapier or manually through Ads Manager.
I just wanted to post a work around for those looking to find their leads manually which I found... Hopefully it can be of some assistance to people.
If you go to the FB page you are running the ads from and go to "Leads Center", the leads should still be populating in there. Obviously not ideal but at least you may be able to see these manually and populate your relevant databases while Facebook sorts the issue.
Hopefully it's soon.
Cheers Mark
Hi all, I am also one of many experiencing the same issue of not being able to retrieve leads through Zapier or manually through Ads Manager.
I just wanted to post a work around for those looking to find their leads manually which I found... Hopefully it can be of some assistance to people.
If you go to the FB page you are running the ads from and go to "Leads Center", the leads should still be populating in there. Obviously not ideal but at least you may be able to see these manually and populate your relevant databases while Facebook sorts the issue.
Hopefully it's soon.
Cheers Mark
Hi all, I am also one of many experiencing the same issue of not being able to retrieve leads through Zapier or manually through Ads Manager.
I just wanted to post a work around for those looking to find their leads manually which I found... Hopefully it can be of some assistance to people.
If you go to the FB page you are running the ads from and go to "Leads Center", the leads should still be populating in there. Obviously not ideal but at least you may be able to see these manually and populate your relevant databases while Facebook sorts the issue.
Hopefully it's soon.
Cheers Mark
I think Meta Business is trying to push users towards their new "Lead Center"
As a result, when new lead inbound it stopped going to the old "Instant Form" but were sent directly to "Lead Center"
I hope Meta would have properly tested all this before making the roll out...
zZZz
I am also facing the same issue!
Same isue here from 6hrs ago
Same isue here from 6hrs ago
Hey guys, did anyone tried downloading the leads in excel from theri business panel ? our team is saying outside its showing 10 count but after download only 4-5 leads are in the sheet, did anyone else had the same case?
Hey guys, did anyone tried downloading the leads in excel from theri business panel ? our team is saying outside its showing 10 count but after download only 4-5 leads are in the sheet, did anyone else had the same case?
Hey guys, did anyone tried downloading the leads in excel from theri business panel ? our team is saying outside its showing 10 count but after download only 4-5 leads are in the sheet, did anyone else had the same case?
Hey guys, did anyone tried downloading the leads in excel from theri business panel ? our team is saying outside its showing 10 count but after download only 4-5 leads are in the sheet, did anyone else had the same case?
Same issue
Same issue
This is still ongoing for us. Quite surprised there has been no update to the API status page...
This is still ongoing for us. Quite surprised there has been no update to the API status page...
do we have any update on this case?
don't forget to report here: I think it's the official place to report it. https://developers.facebook.com/support/bugs/1040406450895922/
Has anyone seen anything from Meta acknowledging the issue and working on it??
Has anyone seen anything from Meta acknowledging the issue and working on it??
Has anyone seen anything from Meta acknowledging the issue and working on it??
Has anyone seen anything from Meta acknowledging the issue and working on it??
Same issue
Same issue here.
{
"error": {
"message": "Unsupported get request. Object with ID 'XXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33,
"fbtrace_id": "XXXXXXXXXXXXXX"
}
}
Same issue here.
{
"error": {
"message": "Unsupported get request. Object with ID 'XXXXXXXXXX' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
"type": "GraphMethodException",
"code": 100,
"error_subcode": 33,
"fbtrace_id": "XXXXXXXXXXXXXX"
}
}
Hi, I am also facing the same issue from today, Got the below mail {"error":{"message":"Unsupported get request. Object with ID '551651923861180' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"Aya_zjud5D4ym_052ilOAUg"}}
same here
Same issue. Hope Meta's Team is already on it
Sames issue here
Same issue.
For a form, I can fetch some leads as expected. And for some leads it is throwing error.code=100
"message": "Unsupported get request. Object with ID 'XYZ' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
Same issue.
For a form, I can fetch some leads as expected. And for some leads it is throwing error.code=100
"message": "Unsupported get request. Object with ID 'XYZ' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
Same issue.
For a form, I can fetch some leads as expected. And for some leads it is throwing error.code=100
"message": "Unsupported get request. Object with ID 'XYZ' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
Same issue.
For a form, I can fetch some leads as expected. And for some leads it is throwing error.code=100
"message": "Unsupported get request. Object with ID 'XYZ' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",
Same issue here! It has been going on for 4 hours now since the first error...
same here, still looking the answer and found this thread
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here
Same issue here