We are experiencing an issue with the Facebook Graph API related to live videos. Specifically:
Using the /me/live_videos endpoint successfully retrieves all live videos from our Facebook Page.
However, when using the /{live-video-id} endpoint to get details of an individual live video, we frequently receive the error: "An unknown error has occurred."
Approximately 95% of the requests fail with this error, but about 5% succeed when the request is retried.
We want to emphasize that the requests are completely identical each time:
- The same endpoint (/{live-video-id})
- The same request parameters
- The same access token
- The same environment and network conditions
Despite this, the majority of requests fail, with only a small percentage succeeding seemingly at random.
We have confirmed that:
- All required permissions and authorizations are correctly set up.
- The app settings are properly configured.
- The issue is not related to rate limits or token expiration.
We strongly believe this issue is on Facebook's API service side, as the requests are consistent in every aspect, yet the success rate is extremely low and unpredictable.
Could you please investigate this issue or provide any insights on how to resolve it?
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