Since a few hours ago, I've been getting this error when trying to retrieve leads data:
"Unsupported get request. Object with ID 'id' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api."
I checked and updated all the tokens, but it didn’t fix the issue.
Am I the only one experiencing this error? About a month ago, Meta had a major issue related to retrieving data from the Graph API, and I’m worried this could be the same problem happening again.

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33 comments.

  1. Gaetano

    Same problem also for all ours forms

  2. Stefano

    Zapier also opened an incident due to the same prolem https://status.zapier.com/incidents/2zk7bgjlc3ny

  3. Fabian

    Added a bug report here https://developers.facebook.com/support/bugs/577468071472476/ - please push

  4. Thomas

    Same issue here! The same thing happened a month and a half ago...

  5. Georg

    Same issue - on all forms

  6. Giampiero

    I have the same problem.. since 2:00 am Italian I no longer receive leads

  7. Jan

    Same problem

  8. Alessio

    Same problem

  9. Dan

    Same here

  10. Lorenzo

    Same exact thin, Make can't start the scenario to run the leads info and send it to our client...

  11. Florian

    Same problem since aprox. 2am UTC+1

  12. Alexandru

    Same problem here!

  13. Louis

    This issue first happened this morning at 5 am on Zapier. It is 2pm right now which is 9 hours after the first encounter without any viable solution or even communication from Meta teams...
    Error while hydrating data from Facebook Lead Ads: The app returned "Unsupported get request. Object with ID '1270621063939002' does not exist, cannot be loaded due to missing permissions, or does not support this operation..."

  14. Luigi

    Same problem here.

  15. Giorgos

    Same problem here and it is affecting all of our clients

  16. Fca

    Same problem here

  17. Michał

    same problem

  18. Thomas

    We are seeing the same issue as well.
    Unsupported get request. Object with ID '{lead-id}' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api (code 100, subcode 33) 'null - null

  19. Fabian

    We get the same error. We use the webhook subscription.

  20. Enzo

    Same problem on all modules... but we can't stand it anymore!!!

  21. Matias

    Hi, I work at Zapier and we're aware of this upstream issue on the Facebook GraphAPI. This issue occurred on 9/12 and was reported in https://developers.facebook.com/community/threads/539279861966705/ .
    We contacted the Facebook support team to raise the issue. Zapier declared an incident, you can check the https://status.zapier.com/.

  22. Pablo

    Zapier flagged the issue as resolved but I keep receiving the same error. Does it happen to anyone else?

    1. Pablo

      Zapier flagged the issue as resolved but I keep receiving the same error. Does it happen to anyone else?

      1. Pablo

        Zapier flagged the issue as resolved but I keep receiving the same error. Does it happen to anyone else?

    2. Pablo

      Zapier flagged the issue as resolved but I keep receiving the same error. Does it happen to anyone else?

  23. Mathias

    Same issue - on all forms
    https://graph.facebook.com///leads
    returns an empty array

    1. Mathias

      Same issue - on all forms
      https://graph.facebook.com///leads
      returns an empty array

  24. Miljenko

    Resolved finally! My automation got valid user data recently.

  25. Mattia

    Same issue with Make and Zapier

  26. Ben

    Same issue here, all access tokens are throwing the same error.
    This happened previously - https://developers.facebook.com/community/threads/539279861966705/ - and it was ages before Meta even acknowledged it

  27. Fabian

    https://developers.facebook.com/support/bugs/577468071472476/ - created a bug report, please push.

  28. Gaetano

    I have the same problem.. since 2:00 am Italian I no longer receive leads

    1. Gaetano

      I have the same problem.. since 2:00 am Italian I no longer receive leads

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