BUG. followers_count returns wrong values for local pages
Starting sometime between 2024-02-27 02:50 and 2024-02-27 03:35 UTC API started to return followers_count much larger values. whose values are extremely close to fan_count of global page.
for example followers_count for FB_ID = 1579819912230855 jumped from 1 347 052 to 108 741 697
current state https://developers.facebook.com/tools/explorer/186312281379136/?session_id=3470304219947968
other example page Sinsay_PL FB_ID = 100680089286128 followers_count jumped from 52709 to 3 321 884. https://developers.facebook.com/tools/explorer/186312281379136/?session_id=1124552838991325
documentation says followers_count = Number of page followers. fan_count = The number of users who like the Page. For Global Pages this is the count for all Pages across the brand. For New Page Experience Pages, this field will return followers_count.
looks like someone accidentally made it the other way around. followers_count are now equal to fan_count (=fan_global_count)
could you please submit this bug to FB, as i can't :(
Our company observes the same issue. The values had changed abruptly, without any notifications and are contradicting with the current documentation: https://developers.facebook.com/docs/graph-api/reference/page/
>
followers_count - Number of page followers
fan_count - The number of users who like the Page. For Global Pages this is the count for all Pages across the brand. Can be read with Page Public Content Access or Page Public Metadata Access. For New Page Experience Pages, this field will return followers_count.
This is a huge issue!
This is incredibly impactful for our product. It's leading to an outage of all of our facebook creator reporting since there seems to be a confounding second bug related to global_brand_root_id being unreliable, so we can't just identify and skip any brand's child pages. For what it's worth, the Facebook brand and regional pages are some of the most affected pages due to their high follower counts. Can we get this fixed asap?
Hi Facebook Team,
We also have this trouble.
Does anyone have an update on this? Or should we all assume that this is the way followers data will be available from now on?
Does anyone have an update on this? Or should we all assume that this is the way followers data will be available from now on?
Hi Facebook Team,
We started getting global value for followers_count for public regional pages after February 28th. For example, for page volkswagenjp we get 33M, while before February 28th the followers_count value was 240k:
volkswagenjp?fields=followers_count { "followers_count": 33595953, "id": "200066396701598" }
Please check if this is a bug or expected.
Thank you, Oksana
We're still looking for a comment from Facebook on this issue. Just knowing whether it's a bug or by-design would help us greatly going forward.