Hi everyone,
I'm working on a project using the Facebook Graph API, and I'm encountering an issue: the followers_count field is returning empty or null, even though it should contain the follower count.
Here’s what I’m using:
API endpoint: https://graph.facebook.com/v21.0/{id}?fields=followers_count Expected result: The number of followers for the given ID. Actual result: The followers_count field is empty or null. I’ve double-checked:
My access token and API version (v21.0) are valid. I’ve granted all required permissions, including those for pages_read_engagement and similar. There’s no mention of deprecation for this field in the documentation. Has anyone else faced this issue or knows what might be wrong? Any suggestions would be greatly appreciated!
Thanks in advance! 😊

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36 comments.

  1. Viktor

    same here

  2. Clark Ashley

    same

  3. Emmanuel

    Same here

  4. Michael

    same

  5. Diego

    It seems to be fixed, it's working on my side.

  6. Vasil

    Yes, we aslse experience this!

  7. James

    We're seeing the same. Data is not being returned for: 'followers_count' or 'follows_count'
    For a query such asfields=business_discovery.username(example){username,ig_id,followers_count,follows_count}

  8. Freeda

    Same here

  9. Serge

    Same here

  10. Joschka

    Same Here

  11. Marc

    same here, we recovered the data from this morning 6 AM and it was not yet an issue at this time

  12. Ha

    same issue

  13. Diego

    It's fixed on my side.

  14. Joschka

    got fixed today

  15. Mateusz

    Thursday, December 5, 2024 08:34 GMT looks like it started working again

  16. Freeda

    same here

  17. Krystian

    Same here

  18. Max

    Same here

  19. Janis

    Same with us

  20. Hex

    Same here. Any workarounds?

  21. Andrea

    Sameeeee

  22. Carlos

    Same here!

  23. 田中悠太

    Same here

  24. 尾下裕亮

    Same here

  25. Alex

    Totally same, issue is critial

  26. Mateusz

    same here!

  27. 菊地 さや

    Same issue here.

  28. Massimo

    Same issue with Instagram Graph API business discovery

  29. Diego

    Same issue on our side since the 3rd of December, and it also impact the Instagram Graph API business discovery.

  30. 堀住 亮太

    Same here

  31. Ilanit

    same here

  32. Michael

    same here

  33. Arseniy

    The same with Instagram Graph API business discovery

  34. 押川 正樹

    I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

    1. 押川 正樹

      I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

      1. 押川 正樹

        I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

    2. 押川 正樹

      I am experiencing the same issue. There is a similar bug report here: https://developers.facebook.com/support/bugs/590769030135984/

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