I have migrated our App to the IG API with IG Login using instagram_business_basic permissions due to the Basic Display API going out on Dec 4th, 2024. This new API works for only a handful of our clients. When trying to get a long-live token for a portion of our clients' IG accounts the API call returns the following error: "Unsupported request - method type: get". The endpoint we are using to get a long-live token is: GET https://graph.instagram.com/access_token ?grant_type=ig_exchange_token &client_secret=YOUR_APP_SECRET &access_token=SHORT_LIVED_ACCESS_TOKEN
The original API call is: GET https://www.instagram.com/oauth/authorize ?client_id=APP_ID &redirect_uri=REDIRECT_URI &scope=instagram_business_basic &response_type=code
It is very unclear to me why it works for some clients but not for others

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6 comments.

  1. Brandon

    Facing the same issue

    Reply
  2. Jean

    How did you obtain shot access token, we follow the documentation with:
    $postFields = array(
    'client_id' => IG-APPID,
    'client_secret' => IG-SECRET,
    'grant_type' => 'authorization_code',
    'redirect_uri' => OURURI,
    'code' => $_GET['code']
    );

    $options=array(
    CURLOPT_URL => "https://graph.instagram.com/oauth/access_token",
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HEADER => false,
    CURLOPT_SSL_VERIFYPEER => false,
    CURLOPT_POST => true,
    CURLOPT_POSTFIELDS => $postFields
    );

    $ch = curl_init();
    curl_setopt_array($ch,$options);
    $res = $access_token = curl_exec($ch);
    $httpcode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
    We received statuts http code 400 and response : Sorry, this content isn't available right now. If you can help I apprecaite ;-)

    Reply
  3. Ghozy

    same here, up!

    Reply
  4. Linh

    same issue

    Reply
    1. Linh

      same issue

      Reply
  5. Paulo

    Same issue here

    Reply
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