Problem
I am trying to fetch Insights data along with media data using the Media API. However, when the response includes media with media_product_type: 'REELS', the error occurs.
Is this a bug? If not, could you please advise on how to handle this issue?
Endpoint
GET /{ig-user-id}/media v18.0 https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media
Request Sample
https://graph.facebook.com/v18.0/{ig-user-id}/media?fields=id,media_type,media_product_type,timestamp,like_count,comments_count,media_url,thumbnail_url,children%7Bmedia_url%7D,caption,permalink,insights.metric(impressions,profile_visits,follows,reach,saved)&limit=25&access_token={access_token}
Response
{
"error": {
"message": "(#100) The Media Insights API does not support the impressions, profile_visits, follows metric for this media product type.",
"type": "OAuthException",
"code": 100,
"fbtrace_id": "A9hTiVk7AgYkpTBap84AC8c"
}
}

Tag:-

14 comments.

  1. 押川 正樹

    The same issue has occurred for me since 2024-07-25 22:05:00 (UTC).
    I am not sure if this is a bug or a change in the specification, but to reduce the number of requests to the API, I want to obtain insights simultaneously with medias. This type of error is problematic for me.
    GET /{ig-user-id}/media?fields=id,insights.metric(impressions)&access_token=

    Reply
  2. Bui

    same here, two problems: - unable to fetch media and insights in a single request any more (need to send multiple requests for fetching Insights on multiple medias) - impressions metric is not available for Reel any more (getting this error: '(#100) The Media Insights API does not support the impressions metric for this media product type.')

    Reply
  3. 押川 正樹

    For another user, the error (#100) The Media Insights API does not support the total_interactions, shares metric for this media product type. also occurs. I haven't thoroughly investigated it yet, but it seems that when a FEED is included, requesting the total_interactions and shares metrics results in an error.
    This issue also occurs with /{ig-user-id}/stories, and the impact is significant, which is problematic for me.

    Reply
  4. Christoph

    same issue for metric "plays" when the response includes media with media_product_type: 'FEED'.
    before the issue occured there was simply no entry for that metric in the response

    Reply
  5. Marie-Pier

    Same issue here, I get the error: {"error":{"code":100,"message":"(#100) The Media Insights API does not support the impressions metric for this media product type.","error_subcode":null,"type":"OAuthException"}}

    Reply
  6. Pratyush

    same for me as well.
    {'error': {'message': '(#100) The Media Insights API does not support the plays metric for this media product type.', 'type': 'OAuthException', 'code': 100, 'fbtrace_id': 'A3fZxEdwyyMzhURx8Ih-lJN'}}
    Now the problem is - how do I read insights for all media types at once. Also there is no filter made available to query a particular media type.
    This is really frustrating.

    Reply
  7. 菊地 さや

    Hello,
    This problem was resolved on 7/27. Please see the report below for details.
    https://developers.facebook.com/support/bugs/1689100101861703/

    Reply
  8. Freeda

    same here

    Reply
  9. Hugo

    We should post the examples and comments in the bug ticket, I don't think facebook monitors the forums much
    https://developers.facebook.com/support/bugs/1689100101861703/

    Reply
  10. Stefano

    Same! Please confirm this is a bug and/or advise on a resolution path. Bulk media+insights are essentials as there's no way to filter by product type.

    Reply
  11. Lorenzo

    Same! Every day there is a new problem

    Reply
  12. Andrea

    Hi guys, the same for me...

    Reply
    1. Andrea

      Hi guys, the same for me...

      Reply
      1. Andrea

        Hi guys, the same for me...

        Reply
    2. Andrea

      Hi guys, the same for me...

      Reply

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