There is conflicting information in the docs https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/mentions
This page says "Identify captions, comments, and IG Media in which an Instagram Business or Creator's alias has been tagged or @mentioned."
Toward the bottom of the page it says you can listen for mention webhooks to get comments your account has been mentioned in.
I have not been able to get those webhooks to work. I can only get posts that my account is tagged in with the /tags endpoint.
Are there plans to implement this with the Instagram Login api?

Tag:-

5 comments.

  1. Aleksandr

    The same problem with mentions.
    Webhooks for mentions don't work.
    The me/tags endpoint also doesn't work and returns the error "Unsupported request - method type: GET" for most accounts.

  2. James

    There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
    We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
    It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

    1. James

      There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
      We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
      It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

      1. James

        There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
        We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
        It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

        1. James

          There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
          We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
          It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

    2. James

      There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
      We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
      It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

      1. James

        There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
        We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
        It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

    3. James

      There certainly seems to be an issue with Mention webhooks on the more recent 'with Instagram Login' API. The docs, in particular the Migration Guide clearly states that the 'Instgram Login' API supports 'Mentions' too.
      We too are having the issue of Mention webhooks not coming through, wheere I've raised the issue here: https://developers.facebook.com/community/threads/1386745738973659/
      It seems that Mentions in a Comment specifically do come through, but it appears this is only is both accounts have a Instagram Tester role on the app - otherwise it looks like we're not getting any Webhooks at all for any kind of mention.

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