All accounts connected to our App are missing stories impressions metric from Instagram webhook. I attach some responses i get from all accounts:
{"value": {"media_id": "mediaId", "impressions": 0, "reach": 20140, "taps_forward": 20460, "taps_back": 1559, "exits": 4290, "replies": 0}, "field": "story_insights"} {"value": {"media_id": "mediaId", "impressions": 0, "reach": 381, "taps_forward": 300, "taps_back": 11, "exits": 53, "replies": 0}, "field": "story_insights"} {"value": {"media_id": "mediaId", "impressions": 0, "reach": 43, "taps_forward": 38, "taps_back": 5, "exits": 2, "replies": 0}, "field": "story_insights"}
What could be happening? Regards, David.

Tag:-

5 comments.

  1. Luca

    I am experiencing the same issue, impressions are available when querying the API for an "alive" story, while the webhook when the 24 hours have passed always returns 0 impressions

  2. David

    Meta fixed this issue last week. It should be working now

  3. Paulo

    Experiencing the exact same thing!

    1. Paulo

      Experiencing the exact same thing!

      1. Paulo

        Experiencing the exact same thing!

    2. Paulo

      Experiencing the exact same thing!

Add a new comment.