Instagram Webhook returns story_insights with zero impressions since February 25,2024
All accounts connected to our App are missing stories impressions metric from Instagram webhook. I attach some responses i get from all accounts:
{"value": {"media_id": "mediaId", "impressions": 0, "reach": 20140, "taps_forward": 20460, "taps_back": 1559, "exits": 4290, "replies": 0}, "field": "story_insights"} {"value": {"media_id": "mediaId", "impressions": 0, "reach": 381, "taps_forward": 300, "taps_back": 11, "exits": 53, "replies": 0}, "field": "story_insights"} {"value": {"media_id": "mediaId", "impressions": 0, "reach": 43, "taps_forward": 38, "taps_back": 5, "exits": 2, "replies": 0}, "field": "story_insights"}
What could be happening? Regards, David.
I am experiencing the same issue, impressions are available when querying the API for an "alive" story, while the webhook when the 24 hours have passed always returns 0 impressions
Meta fixed this issue last week. It should be working now
Experiencing the exact same thing!
Experiencing the exact same thing!
Experiencing the exact same thing!
Experiencing the exact same thing!