An unexpected error has occurred. Please retry your request later.
We are experiencing an issue with our approved app on some Instagram accounts. Although our app is approved, we are encountering the following error on certain Instagram accounts:
0|api_v2 | 2025-02-12 12:52 +00:00: [Nest] 362413 - 02/12/2025, 12:52:43 PM ERROR [InstagramReelsService] [getReelFromFb] - userId: XXXX - igId: XXXXX - { 0|api_v2 | "error": { 0|api_v2 | "message": "An unexpected error has occurred. Please retry your request later.", 0|api_v2 | "type": "OAuthException", 0|api_v2 | "is_transient": true, 0|api_v2 | "code": 2, 0|api_v2 | "fbtrace_id": "XXXXXX" 0|api_v2 | }
This issue does not occur on all accounts, only on some. Has anyone else experienced this? Any insights or solutions would be appreciated.
Thank you!