We are experiencing issues with the catalog match rate. I have already checked the product_id on the website and in the catalog, and they are the same. I am not sure what the problem is. I appreciate your help.

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  1. Md

    👋 Hello PedroSilva, Yes, I solved this problem lots of your main problems are Facebook ads and Event Manager as well as Commerce Manager doesn't receive your product information like product Id and type. If your CMS is Shopify or WordPress it is a major problem. Unfortunately, I say your main problem is tracking setup. First of all setup Facebook Pixel the right way and send product data (like id and type) as well as user information. Then it will be solved. Also, you know Facebook requirement to setup Conversion API like Server Side Tracking.
    How to track Facebook Pixel the right way? You must be using Google Tag Manager because Google Tag Manager is a very popular event setup tool. If you want to send any user data or product data on your ads platform you can send this type of data very easily depending on DataLayer like this: 👉👉 visit to see this result
    it is a very big problem. Because when you don't send product information how do optimize you your ads campaign? You know Facebook Ads Campaign Optimize depends on your user data and product data. When your miss this data how to possibly optimize your ads campaign and perform will be good
    Finally, I would suggest you to setup Facebook pixel using Google Tag Manager as well as setup Facebook Conversion API Tracking. If you need any help reach out to me I am here all time

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