Payments in our Facebook web game have been failing with the error {"callback_id":"3","response":{"error_code":1383010,"error_message":"User canceled the order."}}since 21st January.
No changes within the app or it's configuration took place at this time.
The app uses Unity 2022.3.17f1 with Facebook SDK 16.0.2.
Thanks for any help.

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10 comments.

  1. Aleksi

    Hi,
    Has anyone got the issue fixed or has Facebook support been still totally useless ?

  2. Susie

    Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
    Any one know what to do to repair this?

    1. Susie

      Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
      Any one know what to do to repair this?

      1. Susie

        Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
        Any one know what to do to repair this?

        1. Susie

          Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
          Any one know what to do to repair this?

          1. Susie

            Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
            Any one know what to do to repair this?

    2. Susie

      Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
      Any one know what to do to repair this?

      1. Susie

        Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
        Any one know what to do to repair this?

        1. Susie

          Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
          Any one know what to do to repair this?

    3. Susie

      Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
      Any one know what to do to repair this?

      1. Susie

        Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
        Any one know what to do to repair this?

    4. Susie

      Has any one figured out what to do I? We are having the same issue on only one of many games we have on facebook Click buy button for in app purchase. A flash > buy pop up does not come up Error code shows user canceled.
      Any one know what to do to repair this?

  3. Bjb

    Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
    Any updates on this?

    1. Bjb

      Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
      Any updates on this?

      1. Bjb

        Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
        Any updates on this?

        1. Bjb

          Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
          Any updates on this?

    2. Bjb

      Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
      Any updates on this?

      1. Bjb

        Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
        Any updates on this?

    3. Bjb

      Hi team, we are encountering the same issue with the Bejeweled Blitz app. { "error_code": 1383010, "error_message": "User canceled the order." }
      Any updates on this?

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