Error Code 135000: Generic User Error While Sending Template Message
Dear Meta Support Team,
I am encountering an issue while attempting to send a message using the WhatsApp Business API. The error details are as follows:
Error Message: (#135000) Generic User Error API Endpoint: https://graph.facebook.com/v21.0/415723888299945/messages Template Name: event_details_reminder_1 Recipient Phone Number: 917037488888 fbtrace_id: A6RZEVtR-plLeu0-8deIDcL Access Token Permissions: Verified for whatsapp_business_messaging. Steps Taken to Troubleshoot:
Verified the template name and ensured it matches exactly as approved in the Business Manager. Checked the recipient phone number format (E.164) and ensured it is on the recipient list. Ensured all placeholders in the template are passed in the API request. Tested the API endpoint with Postman and directly with cURL. Despite these efforts, the issue persists. Kindly assist in resolving this issue and provide guidance on why this error is occurring.
Looking forward to your response.
Best regards,
There are already many developers reporting this error since December 23rd. I hope META pays attention soon.
My company has this problem since 20/12/2024. I have tried asking direct assistance, but the only answer I got was to ask for support here on the forums. There are numerous bug reports and it seems that is the way to get it solved, IF you are able to open a report for the WhatsApp Business API product (we cannot for whatever reason).