Our WA CLOUD API is giving us Issues. We are not able to send any outgoing template messages via WHATSAPP API - getting generic user error (error code #135000), anyone know how to fix?
error code #135000
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error code #135000
Did you have any reply that works to fix the issue?
This error is typically a generic user error, and it could stem from various issues such as incorrect API configuration, invalid message content, or limitations imposed by WhatsApp.
To troubleshoot and resolve this issue, consider the following steps:
Check API Configuration: Ensure that your API credentials (such as API key, token, or authentication details) are correctly configured in your application. Double-check if there are any recent changes in API endpoints or authentication requirements.
Verify Message Content: Ensure that the content of your outgoing template messages complies with WhatsApp's guidelines and policies. Messages should not contain prohibited content, such as spam, sensitive information, or promotional material (unless you have proper authorization).
Review Template Approval: Make sure that the templates you're using have been approved by WhatsApp. WhatsApp requires businesses to submit message templates for approval before they can be used for outbound communications. If your templates haven't been approved, this could lead to errors during message sending.
Check Account Status: Verify the status of your WhatsApp Business Account. If there are any issues with your account, such as suspension or restrictions, it could affect your ability to send messages.
API Rate Limits: Ensure that you're not exceeding any rate limits imposed by the WhatsApp API. Sending messages too frequently or in large volumes might trigger rate limiting, resulting in error responses.
Error Logging and Monitoring: Implement robust error logging and monitoring mechanisms in your application to capture detailed error messages and diagnostic information. This can help in pinpointing the exact cause of the issue.
If you've gone through these steps and are still encountering the error, it might be beneficial to reach out to WhatsApp Business API support for further assistance. Additionally, you can join the WhatsApp API developers' community for peer support and insights. Here's the group link you provided for further assistance Join WhatsApp API Developers Community:
https://chat.whatsapp.com/IzA0kzCjSpa0DfSusjnNx3
By actively engaging with the community and leveraging available resources, you can expedit
Same error message for me as well, No assistance from Meta team to solve this issue
I have seen these error getting reported in Bugs section, and they are getting helped by meta team but when i tried to create a bug report iam not able to do
Same error message for me as well, No assistance from Meta team to solve this issue
I have seen these error getting reported in Bugs section, and they are getting helped by meta team but when i tried to create a bug report iam not able to do