We're experiencing a critical issue with the WhatsApp Business Platform Cloud API where customers using the latest iOS version of WhatsApp are unable to select shipping addresses during checkout. This issue is specifically affecting our order completion process.
Key Points: - The shipping address selection interface is completely unresponsive on iOS devices - The same functionality works correctly on Android devices and older WhatsApp versions - This is blocking our customers from completing their orders - Order ID Reference: skygoal-402953 - Business Phone Number: +91 91***1 910
Technical Environment: - Integration: WhatsApp Cloud API - Platform: iOS WhatsApp (Latest Version) - Implementation: Standard shipping address selection flow - Issue Occurrence: 100% reproduction rate on latest iOS devices
Business Impact: This issue is preventing iOS users from completing their purchases, directly affecting our business operations and customer experience.
We request urgent investigation and resolution of this issue as it's affecting our business operations.

Tag:-

Only one comment.

  1. Bar

    How are you triggering the address entry workflow? I.e. what message are you sending from your Cloud API number to the consumer?

    Reply

Add a new comment.