How to resolve 135000 Generic User Error Induced by spam report.
Hi! Developer Support states that support tickets/queries are to be logged here.
Can you please review my account status and the recent spam report we received. There is currently no ability to appeal the spam report and the WABA is not banned or restricted according to the WhatsApp manager or Business Support Home.
I found this bug report which stated that this error can be related to a spam report. https://developers.facebook.com/support/bugs/355592997506030/
After receiving one spam report the pass weekend every WhatsApp Template Message API call returns:
{ "error": { "message": "(#135000) Generic user error", "type": "OAuthException", "code": 135000, "error_data": { "messaging_product": "whatsapp", "details": "Generic user error" }, "fbtrace_id": "AG4PSxP3A2ezG-K-zIhJyRK" } }
What can I do in this situation.
Same issue here for me too. Utility and Marketing are failing. Auth templates are working
{ "error": { "message": "(#135000) Generic user error", "type": "OAuthException", "code": 135000, "error_data": { "messaging_product": "whatsapp", "details": "Generic user error" }, "fbtrace_id": "AtJXGGgkJF5YL122A1Rn42e" } }
My company has the same issue, except we didn't receive any spam complaints. The dashboard says that our account's health is good, and the templates were working until suddenly (on Friday, around 10AM CET) they weren't.
{
"error": {
"message": "(#135000) Generic user error",
"type": "OAuthException",
"code": 135000,
"error_data": {
"messaging_product": "whatsapp",
"details": "Generic user error"
},
"fbtrace_id": "AkIIfBE681Bua2ytq19JAot"
}
}
I was facing this issue too. solved by contacting support. check my answer here.
https://developers.facebook.com/community/threads/1784341932324611/