2 comments.

  1. Rafael Odon

    When you call the send message endpoint (POST /v1/messages), if it succeeds (201 created), you will receive a message ID on the return payload (e.g. 12345), like this:

    { "messages": [{ "id": "12345" }] }

    After that, at some point in the future, whatsapp will asynchronously send notifications to the webhook server informing every status changes on that message (sent, delivered, read, failed and deleted). Those notifications will be referencing that same message ID informed before (e.g. 12345), like this:

    { "statuses": [{ "id": "12345", "recipient_id": "553199999999", "status": "delivered", "timestamp": "1650509418", "type": "message", "conversation": { ... }, "pricing": { ... } }] }

    (Check https://developers.facebook.com/docs/whatsapp/on-premises/webhooks/outbound for more details).

    So, if you need to ensure a message was read, you must capture that sent message ID and then observe all the status change notifications until you receive the proper read status for that very message, with that specific id.

    Reply
    1. Kanish

      Hi @rafael-odon thank for above answer, what would the reason behind payload is not visible in webhook response which trigger when user click button (quick_reply) from WA?

      Reply

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