Can someone please clarify which is the correct WhatsApp Business Account ID to use to access the WhatsApp cloud API?

I have properly set up my webhook and can receive messages. However when I try to send a message using the WhatsApp Business Account ID (marked as number 1 in the attached image) provided here, I get the following error:

error: {     message:       "Unsupported post request. Object with ID '< my app id>' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api",     type: "GraphMethodException",     code: 100,     error_subcode: 33,     fbtrace_id: "AQXqjuSJKTWBnyJdUK_W-jj", },

However when I switch to the second WhatsApp Business Account ID in the curl command (marked as number 2 in the attached image), it works.

What confuses me is that the incoming message has the first WhatsApp Business Account ID (marked number 1 in the attached image) like so:

message: {   object: "whatsapp_business_account",   entry: [     {       id: "xxxxxxxxxxxxxxx",  // This matches the first       changes: [           ...       ],     },   ], };

I am using the current api v14.0. Is there some setting I need to change?

Tag:node.js, api, whatsapp

Only one comment.

  1. Rafael Odon

    Probably you need to add the user of this acces token to the WABA (Whatsapp Business Account). You can do it by accessing your Business Manager > Whatsapp Accounts menu.

    If you don't know which user is this, you can paste the access token value on the Access Token Debug Tool to find out.

    PS: it has to be done even for System Users!

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