I am testing the Single Product Message API endpoint in Whatsapp-Business Cloud.

It is working for some of the products in the catalogue, but for some other products in the same catalogue giving error as 'product not found for product_retailer_id, XX, in catalog_id, XXXXXXXXX'

I can't see any Issue / Policy violations for those products.

This is the Sample Request Payload

{     "messaging_product": "whatsapp",     "recipient_type": "individual",     "to": "XXXX",     "type": "interactive",     "interactive": {         "type": "product",         "body": {             "text": "Hello 111111"         },         "footer": {             "text": "Hello1 1111111"         },         "action": {             "catalog_id": "XXXX",             "product_retailer_id": "XX"         }     }  }

can you please help me to resolve this issue

Tag:whatsapp, chatbot

2 comments.

  1. Wisnu Wijokangko

    I had the same issue. My catalog_id and product_retailer_id is valid, but somehow still do not work. Then I submit a ticket to FB direct support, and after a couple of seconds suddenly it works. I haven't gotten any response from direct support yet. Maybe after registering the catalog and connecting the catalog to a WhatsApp number, we need to wait for some time.

    Here is my json payload

    { "messaging_product": "whatsapp", "recipient_type": "individual", "to": "6289XXX055XXX", "type": "interactive", "interactive": { "type": "product", "body": { "text": "Indomie" }, "footer": { "text": "Indomie rasa soto" }, "action": { "catalog_id": "553992496785XXX", "product_retailer_id": "indomie-soto" } } }
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  2. M. Syamsul Arifin

    Sometimes the error arises because when importing the data feed, the product has a column that should be filled in but has not been filled in, so even though it has successfully entered the catalog, there is still a related issue (even though it has been corrected by editing the item, it still fails to be accessed via the cloud API)

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