I am using Whatsapp's Business API through Meta's Graph API. One of my end user claimed he didn't receive a business-initiated message however on my end I received (through webhooks) both sent and delivered confirmation.

I then gave him the chatbot's number and when he tried to send a text, he was prompted to accept Whatsapp's Chatbot Privacy Policy (or something like that).

So are we not able to start business-initiated conversations to users that never had prior interaction with a chatbot?

Tag:facebook, whatsapp, facebook-graph-api

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