WhatsApp API Carousel Template: Invalid Media Sample Error During Update
I am integrating the WhatsApp Business API into my website, and everything works fine during the creation of a template. However, I am encountering an issue when updating a carousel template that contains media (image) in the header.
**Here’s the data I provide during template creation, and it works perfectly: **
{ "category": "MARKETING", "components": [ { "type": "BODY", "text": "Enter the text for your message in the language that you've selected." }, { "type": "HEADER", "format": "IMAGE", "example": { "header_handle": [ "https://scontent.whatsapp.net/v/t61.29466-34/455307745_840177258275973_4917068164528515056_n.jpg?ccb=1-7&_nc_sid=8b1bef&_nc_ohc=JhgXpTB6hb8Q7kNvgGo4C8z&_nc_ht=scontent.whatsapp.net&edm=AH51TzQEAAAA&_nc_gid=AYrC8T5SS1pa7iuvimhJfWi&oh=01_Q5AaIDQYeMKQIW57cK89ejtgUrwADCGDyq30TZQusIPOCDmo&oe=672C6BF5" ] } } ] }
However, when I try to update a carousel template with similar image data, I receive the following error:
This carousel template contains a card (index=0) with an invalid media sample.
Here’s the data I send during the update, which throws the error:
{ "category": "MARKETING", "components": [ { "type": "BODY", "text": "12324" }, { "type": "CAROUSEL", "cards": [ { "components": [ { "type": "HEADER", "format": "IMAGE", "example": { "header_handle": [ "https://scontent.whatsapp.net/v/t61.29466-34/421261359_838328285127784_2325180770850864310_n.jpg?ccb=1-7&_nc_sid=a80384&_nc_ohc=CvDs5MWLqggQ7kNvgEuowZS&_nc_ht=scontent.whatsapp.net&edm=AH51TzQEAAAA&_nc_gid=AThnla93YjSTDzg4e3-2eDa&oh=01_Q5AaID-Ozb7JEZ-dNOAYQlxmks79b0nfTElne8ZqRD14ZtFV&oe=672C57BB" ] } }, { "type": "BODY", "text": "234525" }, { "type": "BUTTONS", "buttons": [ { "type": "QUICK_REPLY", "text": "2452" } ] } ] } ] } ] }
What I've Tried:
- The image URL is valid and works fine for non-carousel templates.
- The URL is provided by Meta after uploading the media.
- I suspect the issue might be related to how the API validates media for carousel components.
Question:
Why does the same image URL work for a regular template but result in an "invalid media sample" error for a carousel template? Does the WhatsApp API require a media ID for carousel updates, even if the URL is valid? How should I handle image media in carousel templates to avoid this error?
Any insights or suggestions are appreciated. Thanks in advance!