I am trying to create a template from postman by sending this object:

{     "name": "listado_productos",     "language": "es",     "category": "TRANSACTIONAL",     "components": [         {             "type" : "HEADER",             "format": "document",             "example": {                 "header_handle": [                     "https://drive.google.com/file/d/1CcTpDZL3p0ltMFhIKU9Vhz1LWG0bQFpN/view?usp=share_link"                 ]}         },         {             "type": "BODY",             "text": "Buenas tardes, acá le enviamos el nuevo listado de precios. Muchas gracias"         },         {             "type": "FOOTER",             "text": "ABS."         }     ] }

If I try an example from the official business-management-api guide, it also rejects it for non-compliance with terms and conditions.

"name": "promotional_message",   "language": "en_US",   "category": "TRANSACTIONAL",   "components": [{            "type":"BODY",            "text":"Hi {{1}}, get an extra 10% off every order above $300.",            "example":{"body_text":[["Sonia"]]}          },          {            "type":"HEADER",            "format":"TEXT",            "text": "Bonus Tuesday starts now!"          },          {            "type":"FOOTER",            "text":"Not interested? Tap Stop promotions"          },          {            "type":"BUTTONS",            "buttons":[{"type":"QUICK_REPLY", "text": "Shop now"},             {"type":"QUICK_REPLY", "text": "Stop promotions"}]          }]

The response is that it is rejected for being duplicate or not complying with WhatsApp Busiess Api terms and services but it is not true, I read the terms and conditions and the file / message format complies. Does anyone identify the problem?

Tag:facebook, postman, whatsapp, facebook-graph-api

Only one comment.

  1. Maxim Gueivandov

    example.header_handle has to be a handle generated using Facebook Resumable Upload API:

    (Pseudo-code follows)

    uploadSessionId = POST https://graph.facebook.com/v16.0/535136398713733/uploads? file_length={fileSize}& file_type={fileMimeType}& access_token={accessToken} handle = POST https://graph.facebook.com/v16.0/{uploadSessionId} with header["Authorization"] = "OAuth {accessToken}" with body = {fileContent} ... { "type" : "HEADER", "format": "document", "example": { "header_handle": ["{handle}"]} } }

    (As a side note, using the documented example.header_url (instead of example.header_handle) causes Internal Server Error on Facebook side).

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