Dear Meta Support Team,
I am reaching out for assistance regarding the repeated rejection of our display name for the WhatsApp Business API. We have submitted [Kustom Kaps] multiple times, and despite our understanding that it complies with Meta’s Display Name Guidelines, it continues to be rejected.
Account & Display Name Details: • Business Name: Kustom Kaps • Business Manager ID: 584361090818177 • WhatsApp Business Account ID: 548556355010447 • Proposed Display Name: Kustom Kaps • Rejection Reason: “This WhatsApp business account can’t use Kustom Kaps by Open Sesame as its display name, because it violates WhatsApp’s Display Name Guidelines. Review the guidelines and submit a new name.” • Website: kustomkaps.store
We would greatly appreciate clarification on why our display name does not meet the guidelines. If an adjustment is needed, we kindly request specific feedback so we can make the necessary modifications while maintaining brand consistency.
As WhatsApp plays a crucial role in our business communications, we hope to resolve this matter as soon as possible. Thank you in advance for your support and guidance.
Best regards, Arvin Poole Kustom Kaps

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