Hi All, I am following this link https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/carousel-templates - to create the carousal templates.
But getting below error while trying to create the carousal template. { "error": { "message": "(#100) Using file handle created for another user", "type": "OAuthException", "code": 100, "fbtrace_id": "ANcGOLvFKh8nMMa5JrQBjEB" } }
I Have Tried With Both UAT, PAT But getting same error

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7 comments.

  1. Julian Diego

    Also getting the same error when trying to publish a video on an FB Page following the steps indicated here: https://developers.facebook.com/docs/video-api/guides/publishing
    Had a successful calls on starting an upload session as well as uploading the video. It's only on the publishing that I encounter the issue, getting the error: {"error":{"message":"(#100) Using file handle created for another user","type":"OAuthException","code":100,"fbtrace_id":"AIGfdeijE1xIB0be8lWv4xR"}}
    Also tried using both UAT and PAT, but getting the same error

  2. Hamza

    did u got the solution?

  3. Ahmed

    I am facing the same error now while publishing videos by the API following the docs here https://developers.facebook.com/docs/video-api/guides/publishing has anyone found a solution?

    1. Ahmed

      I am facing the same error now while publishing videos by the API following the docs here https://developers.facebook.com/docs/video-api/guides/publishing has anyone found a solution?

  4. Mohamed

    how to fix this issue? got same error (#100) Using file handle created for another user

    1. Mohamed

      how to fix this issue? got same error (#100) Using file handle created for another user

  5. Sanjeev

    We too are getting the same error create templates with media... and the problem is it's intermittent. Sometime the template gets created, while at time it throws this error ..

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