Posts under category Facebook Webhooks

Hi, a few days ago I was receiving messages correctly with attachments or contexts. But I'm trying today and I'm not receiving the complete json.
Here is the documentation, which says that nothing has changed:
I need help, I don't know if it's because of something in the code, configuration or payment on the account.
{ "object": "whatsapp_business_account", "entry": [ { "id": "365366813322807", "changes": [ { "value": { "messaging_product": "whatsapp", "metadata": { "display_phone_number": "....", "phone_number_id": "...." }, "contacts": [ { "profile": { "name": "...." }, "wa_id": "58412...." }], "messages": [ { "from": "58412...", "id": "wamid....=", "timestamp": "1731960113", "type": "image" }] }, "field": "messages" }] }] }

I am using the Instagram API with Facebook Login. Apparently, it happens on any account, but i attach an example of a certain account.
On the account attached below, we have the necessary permissions and subscribed webhook events. Account: https://www.instagram.com/iammetridavid/
When I publish a story from the Instagram plaftorm, works properly. However, when i publish a story vía API, the webhook does not respond after 24 hours of being published.
I attach a story id published vía API on this account: 18043511027052706
What could be happening?
Regards, David.

Hi everyone,
I'm currently working with the WhatsApp Cloud API and have successfully set up a webhook that triggers perfectly for our test number. However, when I switch to the production number, the webhook is not getting triggered.
Here’s what I’ve checked so far:
The webhook is properly set up and verified in the Meta Developer Dashboard. Both the test and production numbers are registered and linked to our WhatsApp Business Account (WABA). The test number triggers the webhook without any issues, but no events are being received when using the production number. We have also ensured that the production number is subscribed to the same webhook events (messages, status updates, etc.). Has anyone else encountered this issue? Are there any extra steps or permissions required specifically for production numbers that I might be missing? Any help or suggestions would be greatly appreciated!
Thanks in advance!