Facing issue with FB leads, some leads are getting lost as no webhook call received. And this is a huge issue for the customer as he spends thousands on Ads daily. I think issue is regarding Ig Platform leads, as we have checked that most leads that we are not receiving are marked as Ig in platform when we download it,

We have checked that multiple leads are not been pushed by Meta on leadgen webhook. This is observed since 11Jul'24 and is spanning across multiple customers and all their live forms. Please let us know how to avoid this and can be get logs of the leadgenIds pushed by Meta on our subscribed webhook.

Happened in lead-ads-testing tool and a running paid ads, leads submission webhook is not triggered, what could be the issue?

Some of our clients are reporting intermittent lead entries from leadgen webhook. Could you check if there is any issue? Is anyone else facing this situation?

I am currently setting up an app to enable users to connect WhatsApp, Instagram, and Facebook Messenger. The goal is to allow users to send and receive messages directly from my app. Everything is working fine except for one issue: the webhooks for incoming messages.
To clarify, I am subscribed to various webhooks, and all of them work perfectly both when I click the "test" button and in production, except for the webhooks related to incoming messages from WhatsApp, Instagram, and Facebook Messenger. These incoming message webhooks are not working at all.
The strange part is that even when I manually click the "test" button to send a sample to my server, I do not receive anything. However, if I test other webhooks (non-incoming message ones), they work fine, and I receive the data without any issues.
How can I resolve this issue with the incoming message webhooks? Is there a problem with the app?
Thanks