I’m facing an issue with the Instagram Graph API. A day ago, I successfully replied to a comment and sent a DM without any problems. However, after replying to a total of 106 comments, I started receiving this error when trying to send DMs:
"The thread owner has archived or deleted this conversation, or the thread does not exist."
I can still reply to comments, but I’m unable to send DMs. I've tried multiple approaches, but the error persists.
Here’s the error response for reference:
error: {
message: 'The thread owner has archived or deleted this conversation, or the thread does not exist.',
type: 'IGApiException',
code: 100,
error_subcode: 2534001,
fbtrace_id: 'ARmNpr-Ma3GfRPrQecjksw8'
}
Code
export const sendDirectMessage = async (
ownerId: string,
commentId: string,
message: string
) => {
try {
// https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/messaging-api/private-replies
const { data } = await axios.post(
`https://graph.instagram.com/${ownerId}/messages`,
{
recipient: { comment_id: commentId },
message: { text: message },
},
{
headers: {
"Content-Type": "application/json",
Authorization: `Bearer ${instagramAccessToken}`,
},
}
);

return {
status: 200,
message: "Direct message sent successfully",
resData: data,
};
} catch (error: any) {
const errorMessage = error.response ? error.response.data : error.message;
return { status: 403, message: errorMessage.error.message };
}
};
Has anyone encountered this issue or have any ideas on what might be going wrong? I’d really appreciate any insights!
Thanks!

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{   "messaging_product": "whatsapp",   "to": "91790******",   "type": "template",   "template": {     "name": "hello_world",     "language": {       "code": "en_US"     }   } } 

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{   "messaging_product": "whatsapp",   "contacts": [     {       "input": "91790******",       "wa_id": "91790******"     }   ],   "messages": [     {       "id": "wamid.HBgMOTE3OTA0NjMwMzM3F***dfdffQkI1QzcwNTd**==",       "message_status": "accepted"     }   ] } 

I’ve confirmed that the template (hello_world) is approved and active. The API request returns a 200 OK response, but the message is still not delivered to the recipient unless they initiate the conversation by sending a message first.

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