I've been looking around and haven't found mention of this "bug" in a bit. It seems to be similar to this ticket here: https://developers.facebook.com/support/bugs/600724068502172/.
Essentially, some of our users can't use the Instagram basic API even though they have gone through all the procedures of removing authentication, re-connecting ,etc... When I test their access token directly, it appears all the fields work except media_url. This is for the endpoint : https://developers.facebook.com/docs/instagram-basic-display-api/reference/media
We are approved for all the basic instagram permissions(instagram_graph_user_profile, and instagram_graph_user_media) and have our business verified. Most use cases work, but there are occasional users that can't connect to download their media.
I'm wondering if their account is flagged or something? The HTTP error isn't very helpful, so I'm not really sure where to go from here. It appears the only way to contact meta support is via this community forum. Hopefully somebody from Meta is monitoring this, because we don't have any actionable steps to unblock this user.
Thank you in advance.
{
"error": {
"message": "Unsupported request - method type: get",
"type": "IGApiException",
"code": 100,
"fbtrace_id": "AIj4Hm4NREKEBpGJOBRdfS3"
}
}

Anyone had a similar issue to this that can help suggest some things we maybe missing
We have got a violation and a restriction for facebook login broken. We have fixed the issue but in review the reviewer claims to be "encountering an error" when testing with a test user credentials that works when we test it on multiple devices within the company but the review responses has very little information about the error and there is no way to ask questions to the reviewer to get these answers
We have submitted half a dozen responses with different text and instructions but just keep getting the same generic message back and now we seem to be stuck with it working on our end (test user) and reviewer claiming error? Even though the app is restricted the appeals page claims we don't have a restricted app so cannot appeal

We have resolved the main issue for our App Review, but there seems to be another "violation" that just references the main issue (the one that's now been resolved).
It has basically created a circular reference that we can't seem to figure out if there's an actual action we need to take, or if this is a bug, or if we just need to wait and it will automatically resolve itself.
How can we get help with this?

First of all, this must be a bug but there's no way to submit a bug apparently: I only get predefined answers from the "Bug" menu entry. This is unacceptable.
My problem is that when submitting the last step of the "Data Use Checkup" procedure, I keep getting the message "An error occurred while submitting the Data Use Checkup. Please try again later." This is also unacceptable: Meta is forcing me to submit some information, the submit doesn't work and I have no way to get help other than posting a rant on a forum
I'm disgusted and will keep away from this platform in my future projects.

I am trying to retrieve this metric for a Post but Graph API request doesn't return anything.
I am using the following request: {post_id}/insights?metric=post_engaged_users&period=lifetime