App ID: 256859710996832 App mode: Live Granted permission: instagram_manage_comments
We've stopped receiving webhooks for comments created by business in the post, where business is mentioned.
We only receive webhooks with mentions and messages.

Good morning, tester user is disabled, we are trying to send POST by test button in feed of Facebook WebHook. For some reason we donìt receive POST call. If we call our controller from internet with identical POST message like test button we receive it. We have app in development mode. Somebody can tell me the reason? Facebook WebHook has no continuity of service, perhaps it has continuous peaks in requests and the infrastructure is undersized, or some type of application error on the Facebook side... We are on this integration which was supposed to last a few days for 1 month it is not normal without any type of support from the platform.

Thank you for taking the time to read this.
I'm a Japanese engineer utilizing Facebook's Conversion API to provide services. Since around May 7th, 2024, Japan time, we've received reports from clients that while conversions are being recorded in the Event Manager, they are not appearing in the Advertisement Manager.
As there have been no changes made to our program, it seems unlikely to be a bug on our end. However, if anyone is aware of similar occurrences around the same time and has any insights or solutions, I'd greatly appreciate hearing them!
I've checked the recently updated documentation, and the fbc format appears to be in line with what's stated. If there's any additional information I can provide, please let me know.

When unsending a message, the event that is received in the webhook has mid that does not match with the mid received with the message event. Below is the m_id received when the message was sent :
"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU4NTg4Mzk4MzQwOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI3NjAyMDkzMDMzMjAzODM1NTozMTY0MDkzMzYxNzE1OTc3Njc1ODYyMjMzNTkwODQ0NjIwOAZDZD"
When we delete the above message in instagram, the following m_id is received in the webhook:
"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDU4NTg4Mzk4MzQwOjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODIxOTUwMjM5MzgzNDg0MzozMTY0MDkzMzYxNzE1OTc3Njc1ODYyMjMzNTkwODQ0NjIwOAZDZD"
Notice the mid in the delete message event has different mid. How will we know that what message is deleted?

We've noticed statuses of our ads being updated to WITH_ISSUES, and an error message we don't quite understand.
Questions: - What is causing this? - What "Action" is being blocked here? - How should we resolve this?
A workaround we've tried is to set the ad to PAUSED / ACTIVE. It works for a while, but the ad soon reverts back to WITH_ISSUES after.
Full issues_info:
"issues_info": [
{
"level": "AD",
"error_code": 1815839,
"error_summary": "AdReview setting Paused Adgroup to Active",
"error_message": "AdReview setting Paused Adgroup to Active: Action not permitted in AdReview",
"error_type": "HARD_ERROR"
}
]