Posts under category Meta & Facebook

Dear Meta Business Support Team,
I hope you're doing well. I’d like to express my concern about the high pricing of WhatsApp API for marketing messages and OTP templates in Bangladesh and other Asian markets. The current costs make it challenging for SMBs to leverage WhatsApp effectively for customer engagement.
A more affordable, regionally adjusted pricing model would greatly benefit businesses while increasing WhatsApp’s adoption in this region. We urge Meta to reconsider the pricing structure to make it more accessible and sustainable.
Looking forward to your kind consideration.

Dear Developer,
I am facing an issue with Facebook integration on my website, Cat and Dog(https://catdoginfo.xyz/). The connection is not working properly, and I am unable to link my website with Facebook successfully. This may be due to API configuration, app permissions, or a plugin conflict.
Please check the Facebook API settings, app credentials, and any related errors in the console. Also, verify if any firewall, security settings, or third-party plugins are blocking the connection.
Let me know if you need further details. Your assistance is greatly appreciated!

Hi, I’m new to this
I have build an API and using it. No issues on utility message. But when I try marketing message, its work fine yesterday due to I have reply message to opt in. But on today it’s no longer able to receive anymore until I message the business number again. Is the opt in message only last for 24 hour? Or that not consider opt in for marketing message?
Thanks for the help.

Dear Meta Support Team,
I am reaching out for assistance regarding the repeated rejection of our display name for the WhatsApp Business API. We have submitted [Kustom Kaps] multiple times, and despite our understanding that it complies with Meta’s Display Name Guidelines, it continues to be rejected.
Account & Display Name Details: • Business Name: Kustom Kaps • Business Manager ID: 584361090818177 • WhatsApp Business Account ID: 548556355010447 • Proposed Display Name: Kustom Kaps • Rejection Reason: “This WhatsApp business account can’t use Kustom Kaps by Open Sesame as its display name, because it violates WhatsApp’s Display Name Guidelines. Review the guidelines and submit a new name.” • Website: kustomkaps.store
We would greatly appreciate clarification on why our display name does not meet the guidelines. If an adjustment is needed, we kindly request specific feedback so we can make the necessary modifications while maintaining brand consistency.
As WhatsApp plays a crucial role in our business communications, we hope to resolve this matter as soon as possible. Thank you in advance for your support and guidance.
Best regards, Arvin Poole Kustom Kaps