Posts under category Meta & Facebook

I am really struggling and unable to get any form of support from Facebook. We are being asked to connect our developer page to a verified business.
I have verified my business eventually, as for some reason my usual FB account was restricted (no idea why, no right of appeal, no way to log into that account on the developer page now and no way of asking for help).
I set up another FB user and have eventually managed to verify the business but when I try to connect my developer page to the business the next button is greyed out. I believe I have the correct permissions.
Image attached of where I am stuck.
Any ideas would be greatly appreciated.

When I am creating new store manually through Facebook business manager, After filling all the information, it is showing this error - (#371) Your location Page wasn't saved.
Looking for the help, how to get it resolved this, No answer got from Facebook chat support after multiple emails.

Trying to send a message using an authentication template(https://graph.facebook.com/v17.0/xxxxxxxx/messages). However, I am encountering the error "Receiver is incapable of receiving this message."
Docs Ref:-https://developers.facebook.com/docs/whatsapp/business-management-api/authentication-templates/copy-code-button-authentication-templates
there could be three potential reasons for the observed error as per the error message link; however, none of them appear plausible from my perspective: 1. The recipient's phone number is a valid WhatsApp number. 2. The recipient has accepted the new terms, evidenced by the fact that they are receiving OTPs from other businesses. 3. The recipient is utilizing the latest Android 14 with the most recent version of WhatsApp.
Furthermore, encountering difficulties sending OTPs through the test account number as well. and the authentication template(Copy-Code) is approved.
cURL
--location 'https://graph.facebook.com/v17.0/XXXXXXXXX/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer XXXXXXXXXXXXXXXXXXXX' \
--data '{
"messaging_product": "whatsapp",
"recipient_type": "individual",
"to": "91XXXXXXXXXX",
"type": "template",
"template": {
"name": "otp_v1",
"language": {
"code": "en_US"
},

"components": [
{
"type": "body",
"parameters": [
{
"type": "text",
"text": "123456"
}
]
},
{
"type": "button",
"sub_type": "url",
"index": 0,
"parameters": [
{
"type": "text",
"text": "123456"
}
]
}
]
}
}'
Response
{
"messaging_product": "whatsapp",
"contacts": [
{
"input": "91XXXXXXXXXX",
"wa_id": "91XXXXXXXXXX"
}
],
"messages": [
{
"id": "wamid.HBgMOTE3Mjc1ODUwMzA3FQIAERgSRjkwM0YzRTMyOEVCRDlDMTE3AA==",
"message_status": "accepted"
}
]
}
Webhook Event
{
"object": "whatsapp_business_account",
"entry": [
{
"id": "195803446953838",
"changes": [
{
"value": {
"messaging_product": "whatsapp",
"metadata": {
"display_phone_number": "1XXXXXXXXXX",
"phone_number_id": "XXXXXXXXXXXXXXX"
},
"statuses": [
{
"id": "wamid.HBgMOTE3Mjc1ODUwMzA3FQIAERgSRjkwM0YzRTMyOEVCRDlDMTE3AA==",
"status": "failed",
"timestamp": "1705300625",
"recipient_id": "91XXXXXXXXXXX",
"errors": [
{
"code": 131026,
"title": "Receiver is incapable of receiving this message",
"message": "Receiver is incapable of receiving this message",
"error_data": {
"details": "Message Undeliverable."
},
"href": "https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/"
}
]
}
]
},
"field": "messages"
}
]
}
]
}