Posts under category Meta & Facebook

So I am working on creating a native app for Whatsapp business users so that they can use this app to effectively chat with their contacts on Whatsapp. This mean that if another user messages a business user on Whatsapp then the business user is able to view the same message on a different app and respond to them from that app only.

Does Whatsapp API or any 3rd party like Twilio allow that to happen?

I tried using Twilio but it doesn't really work the way as mentioned above

As per Whatsapp policies and Twilio docs, the business initiated conversations require the pre-approved message templates. The Whatsapp API provides a programmatic way to maintain and approve such templates.

Is there an appropriate API endpoint on the Twilio side for the programmatic Whatsapp's templates management? I haven't found anything except the manual template submission using the Twilio console.

I have setup a two way communication between business account and customer using whatsapp business apis. I am having trouble understanding media providers that there documentation talks about for sending text message to customer with image/media.

Heres the link to it: https://developers.facebook.com/docs/whatsapp/api/settings/media-providers/

Who are these providers? are they some specified organisation?

I am currently storing the media files in AWS S3 using some pre-signed url method. Can I use media stored in S3 in whatsapp media message?.

An example would be great help.