Posts under category Meta & Facebook

I’m facing an issue with the Ads Insights API where the Purchase Conversion Value metric is accurate in Facebook Ads Manager, but the value is missing when I try to fetch it through the API for all months after June. I’ve reviewed my API query parameters, permissions, and data breakdowns, but the issue persists. This is a critical metric for our dashboards, and I would appreciate any guidance or assistance in resolving this as soon as possible. I’ve attached a screenshot to provide further context

We are still encountering issues with access verification for the access share and app access process. During our previous conversation, one of your executives assured us that this case would be handled, and we would receive a follow-up call within 24 hours. Unfortunately, we have not yet received any communication.
For reference, the case ID is: 523982227308334. We are specifically facing problems obtaining app access for API integration with our custom CRM. To complete this task, we require page access from the main account, as these permissions are essential for granting the necessary access.
Currently, we are managing three accounts for ads and business purposes, and the client has granted full access. However, the system still shows “verification pending.” Despite our efforts to resolve this, we haven’t been able to find a solution. We need your guidance and support to complete the access-sharing process successfully.
Please let us know if any additional information is required to expedite this matter.
Thank you.

I have both instagram_business_basic and instagram_business_manage_comments permissions reviewed and live on my app. However, the username field is still not available in the API response.
According to the documentation on the username field, it should be accessible with the instagram_business_manage_comments permission, but that doesn’t seem to be the case.
Is there an additional step required to enable this field, or is this a known issue?

Messages were being delivered just fine, I created a new template that was approved and I sent with it a 5 messages, then the messages stopped sending. Then whenever I send I get a response that It's sent but it never reaches the phone.
am experiencing an issue with my WhatsApp Business API account where the code verification status is showing as EXPIRED.
Account Details: •⁠ ⁠Business Name: Techno And Chill •⁠ ⁠Phone Number ID: 167685806431613
Current Issues: 1.⁠ ⁠Code verification status shows as EXPIRED 2.⁠ ⁠Messages are not being delivered despite successful API responses 3.⁠ ⁠Token verification shows the account is in good standing (GREEN quality rating)
Steps Already Taken: 1.⁠ ⁠Generated new system user access tokens 2.⁠ ⁠Verified API connectivity is working 3.⁠ ⁠Messages are being accepted by the API but not delivered
Request: Please help resolve the verification status and advise if there are any additional verification steps needed for the business account.