I'm trying to upload a video to af Facebook Page following this Graph API documentation: https://developers.facebook.com/docs/video-api/guides/publishing

I have been able to upload the video and received a video handle in response (step 2).

However, no matter what I try, when doing the final "publish" step (step 3), I get this response:

{     "error": {         "message": "There was a problem uploading your video file. Please try again with another file.",         "type": "OAuthException",         "code": 6000,         "error_data": {             "error": null         },         "error_subcode": 1363019,         "is_transient": false,         "error_user_title": "Video wasn't uploaded",         "error_user_msg": "There was a problem with uploading your video. Please wait a few minutes and try again.",         "fbtrace_id": "AMa9zbs8h3b4omv5wRSfTsf"     } } 

Things I've tried:

  • Making POST request via Facebook Javascript SDK
  • Making POST request via axios
  • Making POST request via axios via CORS proxy
  • Making POST request via the Graph API Explorer
  • Making POST request from a vercel.app host rather than localhost
  • Using both graph.facebook.com and graph-video.facebook.com
  • Posting a variety of video file types and sizes ⠀ Every time, exactly the same response (fbtrace_id changes)

Needless to say, the error message isn't giving me enough information to find the cause of the problem (and waiting a few minutes and trying again later doesn't help).

The request that is being made (via Javascript SDK) is:

curl 'https://graph.facebook.com/v20.0/<PAGE_ID>/videos?access_token=<PAGE_ACCESS_TOKEN>' \   -H 'accept: */*' \   -H 'accept-language: en-GB,en-US;q=0.9,en;q=0.8' \   -H 'content-type: application/x-www-form-urlencoded' \   -H 'origin: https://localhost:3000' \   -H 'priority: u=1, i' \   -H 'referer: https://localhost:3000/' \   -H 'sec-ch-ua: "Not/A)Brand";v="8", "Chromium";v="126", "Google Chrome";v="126"' \   -H 'sec-ch-ua-mobile: ?0' \   -H 'sec-ch-ua-platform: "macOS"' \   -H 'sec-fetch-dest: empty' \   -H 'sec-fetch-mode: cors' \   -H 'sec-fetch-site: cross-site' \   -H 'user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36' \   --data-raw $'description=Victoria\'s%20nurses%20and%20midwives%20have%20voted%20down%20a%20proposed%2023%25%20pay%20rise%20over%20four%20years%2C%20citing%20uncertainty%20and%20a%20desire%20for%20better%20conditions.&fbuploader_video_file_chunk=<VERY_LONG_VIDEO_HANDLE>&method=post&pretty=0&sdk=joey&suppress_http_code=1&title=Nurses%20Reject%20Offer' 

I suspect the problem has to do with permissions and the Facebook app configuration. I tried to post just a regular Page Post and that was successful. The successful Page Post request was:

curl 'https://graph.facebook.com/v20.0/<PAGE_ID>/feed?access_token=<PAGE_ACCESS_TOKEN>' \   -H 'accept: */*' \   -H 'accept-language: en-GB,en-US;q=0.9,en;q=0.8' \   -H 'content-type: application/x-www-form-urlencoded' \   -H 'origin: https://localhost:3000' \   -H 'priority: u=1, i' \   -H 'referer: https://localhost:3000/' \   -H 'sec-ch-ua: "Not/A)Brand";v="8", "Chromium";v="126", "Google Chrome";v="126"' \   -H 'sec-ch-ua-mobile: ?0' \   -H 'sec-ch-ua-platform: "macOS"' \   -H 'sec-fetch-dest: empty' \   -H 'sec-fetch-mode: cors' \   -H 'sec-fetch-site: cross-site' \   -H 'user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36' \   --data-raw 'message=Nurses%20Reject%20Offer&method=post&pretty=0&sdk=joey&suppress_http_code=1' 

Other contextual information

  • The Facebook App has not undergone App Review yet, but the User is connected to the Facebook App, so that shouldn't be a problem
  • The User has admin access to the test Page
  • “Business Verification” is complete
  • developers.facebook.com is saying we can’t apply for Access Verification because we don’t need Access Verification.
  • App Type is ‘business’ and App Mode is ‘development’
  • Based on the user access token and the page access token, the permissions are: (same for both)
    • email
    • publish_video
    • pages_show_list
    • pages_read_engagement
    • pages_read_user_content
    • pages_manage_posts
    • pages_manage_engagement
  • Screenshot of Facebook App login configuration:
    • login variation: general
    • access token: User access token
    • permissions: pages_show_list, publish_video, pages_manage_posts, email, pages_read_management, pages_manage_engagement
  • Another possible clue: After uploading the video (step 2) and receiving a video handle in response, I can't see the uploaded video anywhere. I can't see it on any Facebook page (not listed on user's personal page, the business page, as 'cross postable' content in the Creator Studio etc) and when I make a Graph API request for the user's videos, I get an empty array in response. Maybe uploaded videos remain invisible until they are published at least once? Or maybe there's a problem with the upload, despite the successful response from the HTTP request?
  • Facebook does not provide a way to communicate with them about this apart from posting to community forums (no dev support, can’t even raise bug tickets). This problem is also posted at [ Video API ] error_subcode: [...] when publishing video - Developer Community Forum - Meta for Developers, but raising here on S.O. because no response on the other one.

Tag:video, facebook-graph-api, facebook-javascript-sdk

Only one comment.

  1. This is what we've been getting as well and no matter what video we try, we get the same error. Have you had any luck with this?

    P.S. So sorry to send this as an "answer" - There's no way I can reply on the FB forum question and can't send SO comments either

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